MWI issues

[edsopercng]

I'm having issues w/ the message waiting light on an extension at a customer's office. It has the MWI light lit constantly. It had a voicemail box, but was not a a member of the voicemail coverage group, so I added it to the coverage group, re-initalized the voicemail password, left it a message, deleted the message, deleted the voicemail box, and removed it from the coverage group. Still no luck. Any suggestions?

 

[xjswx]

Check to see if that extension was ever an overflow from a group.

 

[SYQUEST]

Did you try going to the set, then press MENU->MSGS->DELETE MSG. See if that clears the MWI. This usually works on all MLX sets.

....JIM....

 

[edsopercng]

It doesn't appear to be overflow from any group, it's not the general mailbox owner of any auto-attendant, and it's a 4406, not an MLX series. I'm not sure what else to try, short of rebooting the unit.

 

[Westi]

switch the phone with a 4412 and go Menu - Menu-Msgs just like you would on an MLX, that is 99% of the time the problem that someone played around with the phone and posted a message to the phone (from another extension) and to delete it you need a 4412 or 4424 set.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!