MWI is not working, mwistate.mdb is not updating

[nortelapp]

Hi,

We have a Modular Messaging connected to S8800 via H323, MM version is 5.2. Lately I found out that MWI is no longer working. Upon checking the mwi state audit, the last time it has a data was 01-10-2013. Since then, there are no longer data being populated to mwi state logs.

MWI Internal Audit Report Generated At 02:00:01 10/01/2013 (DD/MM/YYYY)
================================================================================
Users: 28;InSync: 21 (75.00%);OutOfSync: 7 (25.00%)
================================================================================
Result;StationID;LampState;MessageState;SearchKey
================================================================================
FAIL;829090;ON ;OFF;UMOBJECTGUID=2397D9BAE5A111E1816DE41F136656A4 OU=PEOPLE DC=AVAYA
FAIL;860052;OFF;ON ;UMOBJECTGUID=D9447572EC0911DF943DE41F136656A4 OU=PEOPLE DC=AVAYA
FAIL;860080;ON ;OFF;UMOBJECTGUID=4BDFD57A95F211E1816DE41F136656A4 OU=PEOPLE DC=AVAYA
FAIL;860485;ON ;OFF;UMOBJECTGUID=652133A415C211E19B25E41F136656A4 OU=PEOPLE DC=AVAYA
FAIL;860506;OFF;ON ;UMOBJECTGUID=191BB49078C711E09B25E41F136656A4 OU=PEOPLE DC=AVAYA
FAIL;860698;ON ;OFF;UMOBJECTGUID=0CC7F47CE59211E1816DE41F136656A4 OU=PEOPLE DC=AVAYA
FAIL;868686;OFF;ON ;UMOBJECTGUID=701AE62A558511E2816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;829046;OFF;OFF;UMOBJECTGUID=5ACF1A8EE5A011E1816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860000;ON ;ON ;UMOBJECTGUID=F9EDCB5AE81E11DF9344E41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860015;ON ;ON ;UMOBJECTGUID=C95173B265BD11E09B25E41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860016;OFF;OFF;UMOBJECTGUID=E489225614E511E19B25E41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860017;OFF;OFF;UMOBJECTGUID=F86347DE150811E19B25E41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860020;OFF;OFF;UMOBJECTGUID=AACCCDE265DB11E09B25E41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860050;ON ;ON ;UMOBJECTGUID=06F7E358083111E0822CE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860055;OFF;OFF;UMOBJECTGUID=1CA8F1E0E64911E1816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860095;ON ;ON ;UMOBJECTGUID=84E61E3E083011E0822CE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860305;OFF;OFF;UMOBJECTGUID=B75F9EE278C611E09B25E41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860543;ON ;ON ;UMOBJECTGUID=081ECBE8794111E1816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860658;OFF;OFF;UMOBJECTGUID=042038A2558611E2816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860660;OFF;OFF;UMOBJECTGUID=D69A19D8558611E2816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860677;ON ;ON ;UMOBJECTGUID=1A4436F495F311E1816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860697;OFF;OFF;UMOBJECTGUID=387B308EE59211E1816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860699;ON ;ON ;UMOBJECTGUID=2844E5DEE4C011E1816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860941;OFF;OFF;UMOBJECTGUID=6D537546558611E2816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860943;OFF;OFF;UMOBJECTGUID=2717364E558611E2816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860966;OFF;OFF;UMOBJECTGUID=8BC9324A558611E2816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;860967;OFF;OFF;UMOBJECTGUID=4A8DDF92558611E2816DE41F136656A4 OU=PEOPLE DC=AVAYA
PASS;999999;OFF;OFF;UMOBJECTGUID=3562C4F8D29211DF9344E41F136656A4 OU=PEOPLE DC=AVAYA

########################################################################################################

MWI Internal Audit Report Generated At 02:16:00 11/01/2013 (DD/MM/YYYY)
================================================================================
Users: 28;InSync: 0 (0.00%);OutOfSync: 0 (0.00%)
================================================================================
Result;StationID;LampState;MessageState;SearchKey
================================================================================

MWI Internal Audit Report Generated At 02:00:01 24/01/2013 (DD/MM/YYYY)
================================================================================
Users: 29;InSync: 0 (0.00%);OutOfSync: 0 (0.00%)
================================================================================
Result;StationID;LampState;MessageState;SearchKey
================================================================================


I already restarted the MAS service and rebuild the mwistate.mdb, but still no avail.

MAS server itself was also restarted, but the issue still persist.


Could you interpret this kind of log I got from MM Audit logs viewer:
Type Time Username Application Operation ObjectType Object Old Value New Value
Allowed 1/10/2013 15:29 PRIVDOM\dom-mmlog MYMAS1\vserver.exe opMWIWrite Domain\MWI MWI update schedule guid {46B2B983-EA2C-421A-A185-CC241B2D55FE} {15A0DC86-D15A-4F29-906F-253419BA18C6}
Allowed 1/10/2013 15:27 PRIVDOM\dom-mmlog MYMAS1\asconfig.exe opMWIRead Domain\MWI MWI settings Object Object


What I'am missing here?

Thanks

-Bok

 

[kepetersen]

What storage server are you using for the MM?
Which MAS has the MWI service running?