MWI delay

[Stinney]

I purchased a couple of MWI adjuncts for a Merlin Legend R7 phone system with MLM 007 voicemail. I have a complaint that the MWI sometimes lights a day AFTER a message is left. I can't recreate the issue. After some testing and research, I'm leaning more to the fact that people aren't looking at the MWI adjunct and realizing they have a message.

The voicemail is a 4 port system and the company only has 5 incoming lines. I don't see port 4 being tied up so often that this would happen as often as reported. I checked and the voicemail group is linear and port 4 does answer.

None of the MLX phones have this problem, so I'm hoping it's not the MWI adjunct.

I read that you can perform a MWI refresh on the system so I did hoping that if there was a problem it would fix it. But I don't know what this does, can anyone explain exactly what this process does?

Any other thoughts as to why a MWI would light a day after a message was left and there are no other messages?



- Stinney

Favorite all too common vendor responses: "We've never seen this issue before." AND "No one's ever wanted to use it like that before.

 

[merlinman]

Nine times out of TEN when we hear about this, the END USER has hit the POUND SIGN (to skip a message) TWICE, thus, skipping 2 messages.

Then they don't discover the 2nd message until A DAY LATER.

Thus, the voice mail is at fault.

Good luck convincing them.........

http://home.comcast.net/~merlinman

 

[Merlin101]

Nine times out of TEN when we hear about this, the END USER has hit the POUND SIGN (to skip a message) TWICE, thus, skipping 2 messages.

Then they don't discover the 2nd message until A DAY LATER.

Thus, the voice mail is at fault.

Good luck convincing them......."

Actually... it's 10 out of 10...