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MWI and ACD Agents

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jamcb80

jamcb80

Technical User
Jun 7, 2006
81
US
We have several call center reps that have voicemail yet log into CMS all day. When logged in, the light will not go on. As soon as they log out, the light appears. I have tried using aut-msg with their extensions to see if they could at least get an indication that there is a message. However, this had the same results. Anyone know a way around this?

MM 2.0 CMS v12 8500/8300sLSP

Thanks,

Joe McB
 
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