MWI after replacing CCF card 1

[EdnaDana]

I have an Octel 250 that apparently had a CCF card failure. We replaced the CCF card and the system came back up without incident. I have a NEC switch. Since the card was replaced, MWI doesn't work anywhere! Have reset integration link, have used menu options to turn MWI on (which says it's done, but still no lights!). Reviewed port assignments to find that all MWI were set to N in port assignments; changed to Y. Still nothing.
Does anybody have a miracle for me???

 

[jml2665]

well based on menu 4 M being off before you started, then you probably use RS232 which most NEC system use. Might try downloading the config note and verify you have all the parameters set correctly. This may be the one you are looking for

http://support.avaya.com/elmodocs2/Octel/config/cn5009.doc

 

[KenMeans]

You need to make sure that the link is up. Is everything else working the way it should? And you may need to reset the MCI link on the PBX side.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[EdnaDana]

Since this thread began, efforts to resolve the problem have included these suggestions to no avail. The link is up and both the PBX and the Octel have been rebooted. Everything else is indeed working as it should.

I REALLY appreciate any help you can give. I've been the Octel support person for 10 years but have had no formal training...I learn as I go. This is a great testimonial for the quality of this system, honestly. I feel like one of my children are sick!!
Thanks!

 

[KenMeans]

Can you post a capture of the online cdr when it is turning on the lights?
And also post a cap of menu 1-1 6-1 and 6-3

That would help

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[EdnaDana]

Thank you, Ken! Here are all 3:

ONLINE CDR SAMPLE:

***** 01 AUG 06 01:26:38PM
MWMESSAGE WAITING SET/CLEAR)
Box: 4051 Ext: 4051 Dir: 1 Stat: 0

-
***** 01 AUG 06 01:47:46PM
SMSSESSION MODE SET)
Port: 4B Mode: 1 Box: 4051
AppID: 0

***** 01 AUG 06 01:48:42PM
MSMESSAGE SENT)
Port: 4B Type: 0 Attr: 0 Snd/Rcv: 1
DstBox: 4051 SrcBox: 5905 DstAppID: 0 SrcAppID: 0
Time: 01 AUG 06 01:48:00PM
MsgID1: 8021392c MsgID2: 00000000
Len1: 31 Len2: 0 SegCT: 1
DstNode: 0 SrcNode: 0 Node Type: 0
FaxID: 0 FaxPart: 0 FaxPage: 0
PhoneNum: OCLCmd: 0

MENU 1-1:
Company Name : Saint Lawrence University VPMOD ID: ST.LAWREN
Company Address: Park Street Area Code: 315
: Canton
: New York, 13617
Company Phone Number (include area code): 315-229-5011
VPMOD Phone Number (include area code): 315-229-5500 Extension:
Number of Rings for Local and Long Distance Calls (Used for Outcalls): 6
ACP Used for Integration: N
Type of PBX or Centrex VPMOD is on: A - NEC 2400 MMG/MCI
Number of Digits in Extension (Used for Outcalling and ECP): 4
Number of Digits in Extension (Used for Message Waiting): 4
Number of Rings for On-PBX Calls (Used for Outcalling): 5
Number of Rings for On-PBX Calls (Used for ECP): 3
Sender ID Used for Telephone Answering Messages: 2 - Calling Party, if Known
Saved Messages - Keep Date/Time Stamp of When the Message was Received: Y
Block Messages to Uninitialized Mailboxes (Y/N): Y
ANI Used for Integration: Y

Menu 6-1:
Menu 6 - Dialing and Serial Channel Parameters ST.LAWREN
- Transfer, Outcall, Fax, and Pager Sequences -

"Flash" On-hook Time: 500 milliseconds
"Pause" Time: 1000 milliseconds

Block Automated Attendant Transfer: 9, , , .
Dialing Sequence to Transfer a Call: FPN
Dialing Sequence to Reconnect with a Call -
Ring/No Answer: F
Busy: F

Dialing Sequence for On-PBX Calls (if VPMOD is on a PBX): N
Dialing Sequence for Local Calls: 9N
Dialing Sequence for Long-distance Calls: 9N
Dialing Sequence for AMIS International Calls: 9N
Dialing Sequence for Private Network Calls: 9N
Menu 6 - Dialing and Serial Channel Parameters ST.LAWREN
- Transfer, Outcall, Fax, and Pager Sequences - ( page 2 )

Pager Dialing Sequences:
1: 7:
2: 8:
3: 9:
4: 10:
5: 11:
6: 12:

A "1" is Required for...
10 Digit Local Calls (Y/N): Y
Long-distance Calls (Y/N): Y

Number of Digits to Dial for...
Local Calls: 1 - 7 Digits
Toll Calls in Local Area Code: 1 - 7 Digits

Menu 6-3:
Menu 6 - Dialing and Serial Channel Parameters ST.LAWREN
- Define CPU Serial Channel -
+--------------------------------------------------------------------------+
| Channel Active Type Console Stored Type Console |
| 1 - Async1 SMDI SMDI |
| 2 - Async2 SMT SMT |
| 3 - Async3 SMT SMT |
| 4 - Console Service Y Service Y |
+--------------------------------------------------------------------------+
Channel Number To Be Defined:

Does it help???
EdnaDana

 

[KenMeans]

Yes it does. The CDR shows that the Octel sent the command and the stst 0 means that the PBX replyed and said ok the light will be turned on. If it were not a 0 then that would mean that the PBX can't or will not turn it on. This is an odd one. Are you reciving ANI from the MCI link into the Octel?

And when the system was rebooted did it boot on the same side? A or B. Also are A and B both at the same software level?

It may be that an upgrade was done and not but on the side that the system booted on. You can change the boot area in menu 20 - 5 - 3 but you should look at it first and post a screen cap of it.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[EdnaDana]

0 ( 24, 22) FDX
Software Versions: Area A Area B
03.10.09-1 03.10.09-1
Software areas A & B are redundant
System drives Software areas A are redundant
System drives Software areas B are redundant

System Boot Area: A Drive Next Boot Area: A & B

Phrase Versions: Phrase, Prompt Table, In-RAM Table
Area A Area B
1 - AE.50.21 EN.20.00 EN.20.00 1 - AE.50.21 EN.20.00 EN.20.00
* 2 - * 2 -
* 3 - * 3 -
* 4 - * 4 -
* 5 - * 5 -

* indicates Invalid Language area
Phrases areas A & B are redundant
System drives Phrases areas A are redundant
System drives Phrases areas B are redundant

Last UPG Ids: Area A Area B
A0310090 A0310090
Enter area (A or B):

Ken,
The switch was restarted on the same side and we haven't had an upgrade in about 3 years. The only different scenario is the new CCF card. We aren't receiving ANI on the link.

The situation is very reminiscent of a situation we had a few years ago...but with an older NEC switch and older Octel. The technicians had to have a special break out box for this to work...I'm not sure if it sat between the PBX and the link or the link and the Octel, but I am sure we no longer have the box. I can't tell you exactly what the break out box did...sorry!

Thanks a bunch!
EdnaDana

 

[KenMeans]

the only thing i can think of is that the CCF card you have is bad on the port that you are using. you can program a 2nd link and plug it in and try it you will need to change the link number in a test mailbox to do this. Do you have a vender that is working with you.

i could talk to them or go to our website and click the info button on the bottom of the page

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[EdnaDana]

I'm working with both Avaya Global Technical Services and with NuVision for PBX support. Avaya says it's the PBX...NuVision says it's the Octel. How long before my employer says the problem is with ME? (Rhetorical question!!) Thanks for all your help, Ken.

 

[KenMeans]

you can put a pc on the link and send the command to the pbx and see if the light turns on

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[KenMeans]

did you get this working?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[EdnaDana]

Yes and no, Ken. It took a combination of these efforts to convince the vendor that the new card was indeed bad right out of the box. Your help was IMMENSELY appreciated!