Mute button light will not go out

[delkins1967]

here's a puzzler for you - in 15 years I have never heard of this happening. We have a user at a remote site that swears when he presses the mute button on his 6048 phone that it works, but will not go out when pressed again.

we have tried replacing the phone set, but it does the same thing. recently activated speakerphone on this line but don't see how that could have anything to do with it.

we've also tried busy/release, everything short of removing the station altogether and rebuilding it.

any ideas?

 

[Stinney]

Make sure the phone type is right. Is the phone a 6408D+ and programmed in the PBX as just a 6408D?

- Stinney

Quoting only proves you know how to cut and paste.

 

[AvayaTier3]

add station next                                                Page   1 of   5 
                                     STATION

Extension: 2023                          Lock Messages? n               BCC: 0
     Type: 6408D+                        Security Code:                  TN: 1  
     Port: x                           Coverage Path 1:                 COR: 1  
     Name: Avaya Test                  Coverage Path 2:                 COS: 1 
                                       Hunt-to Station:              
STATION OPTIONS
                                           Time of Day Lock Table:  
              Loss Group: 2          Personalized Ringing Pattern: 1
             Data Module? n                      Message Lamp Ext: 2023         
            Speakerphone: 2-way               Mute Button Enabled? y
        Display Language: english     

          Survivable COR: internal              Media Complex Ext:      
   Survivable Trunk Dest? y                          IP SoftPhone? n
                                              Remote Office Phone? n
--------------------------------------------------------------------------------
Speakerphone: 2-way
1-way         2-way         grp-listen    none

Mute Button Enabled? y
n(no)          y(es)

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]