Must remove translation on all modules before removing the media gateway

[JuanCarman]

Hello folks,

We are trying to remove a analog card from a media gateway that has been removed physically to remove the media gateway, but we are receiving the error "must remove translation on all modules before removing the media gateway".

I have tried to find a work around to remove it but I was not able to find it, is there a way to remove the port from the phone system to be able to remove the media gateway?

Please any assistance will be appreciate.
Regards

 

[kyle555]

what module? if it's 1v1 for example, do a "list conf board 1v1" and see what's on it. Could there be a set or a trunk or a music source or a paging system on it?

 

[JuanCarman]

Network Region: 8 Location: 8 Enable CF? n
Site Data:
Recovery Rule: 1

Slot Module Type Name DSP Type FW/HW version
V1: MP80 52 6
V2:
V3:
V4: MM711 ANA MM
V5:
V6:
V7:
V8: Max Survivable IP Ext: 8
V9: gateway-announcements ANN VMM


ist configuration board 008v4

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

008V4 ANA MM no board u 02 u u u u u u

Please let me know your comments,
Regards

 

[kyle555]

Well, you got something on port 2.

List station port 8v4

List your analog trunks and check em
Check announcements that you don't have some radio station plugged on to the port for hold music etc.

 

[AvayaTier3]

Command: display port 8v402

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[kyle555]

Well, I learned something new today. Cheers.

 

[JuanCarman]

I removed the MOH from music source in the tenant assigned, from there we were able to remove the media gateway without any issue.