Music Source Query 1

[mjm23]

I have one group that requires a different MOH than that of the default one. I set them up to a tenant (already enabled in features) and created a new music source for the same. When testing internally, it works but when calls are coming from outside, the callers are hearing the default MOH and not the one i set up for the group. I ran a trace and the weird thing is, I can see that the MOH playing when agents press hold is the one i set up (custom). Is that possible? Callers from outside the company is hearing the default MOH whereas what i can see from the trace is the custom one?

 

[ZeroZeroOne]

When callers first dial in, do they hit a VDN? Is that VDN in the new Tenant?

 

[mjm23]

yes, VDNs, agent ID's, stations and hunt groups do have the same tenant as where the music source is configured. i see in the trace the MOH i configured when the agent hits the hold button but the callers say otherwise. so strange.

 

[mjm23]

I fixed this by disabling Hold/Unhold notifications in the trunk group config page.

 

[ZeroZeroOne]

Thanks for posting the update!