Music onhold while waiting call center agent

[zhulin211]

Hey all- I have a couple of questions regarding CS1K music on hold, thanks.

when someone call my company main phone number->press "0", call will route to callcenter, while waiting for agent answer, he will hear a music-on-hold greeting:
>ld 21
PT1000

REQ: prt
TYPE: nit
TYPE NIT_DATA
CUST

TYPE NIT_DATA
CUST 00
NIT1 2950

REQ: prt
TYPE: dnb
CUST 0
DN 2950
DATE
PAGE
DES

DN 2950
TYPE ACDN
ACID 2947 TN 004 0 08 01
ACID 2948 TN 004 0 08 06
ACID 2949 TN 012 0 00 06
ACID 2961 TN 012 0 00 07
ACID 2943 TN 244 0 04 01
ACID 2944 TN 244 0 04 02
ACID 2960 TN 228 0 00 04
ACID 2945 TN 232 0 00 14
ACID 2942 TN 244 0 04 00

REQ: prt
TYPE: tnb
TN 16 0 1 5
DATE
PAGE
DES

DES RAN
TN 016 0 01 05 VIRTUAL
TYPE RAN
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
RTMB 31 1
CONN 4
DATE NO DATE

my questions are:
1> what is call flow or call routing between PBX and RAN box?

2> how can I rewind the greeting to make it keep playing to caller? now it only play one time.

thanks!

 

[Trason806]

GO to LD 23
prt the acd

FRRT <------ First RAN Route number for ACD
FRT <------ First RAN Time (the time in seconds allowed before unanswered incoming ACD calls are connected to the first RAN)
SRRT <------ Second RAN Route number for ACD
SRT <------ Second RAN Time

I think the second ran repeats on the SRT timer also.