Music On Hold

[Neily]

We'd like to know if it is at all possible to have the MOH Audio Source Interrupted say after 30secs and have another audio file play?

For example, we currently use a CD with music on it, but after 30 secs of a user putting the caller on hold, can we get a file advertising our web site play and then go back to the music.

THANKS

 

[pndscm]

Inside CallManager, there is no way to do this that I know of. If you can find a program outside CCM that is capable of doing this, you could then introduce it into the CCM via a sound card. Or you can have someone edit the music file to insert this type of information and play the edited file for MOH the same way you are doing it now.