Music on hold works on 3904 not 3903

[bhorocks]

Ok, beat a dead horse here...

been an ongoing problem with our MOH. Finally figured out today after telling my boss he is wrong twice and that it does work while he said it doesn't.

His 3903 doesn't pick up the MOH. tested 5 other 3903 and they don't work either... But every 3904 i check works..
anyone????

3903 build:
DES 8300
TN 036 1 02 06
TYPE 3903
CDEN 8D
CTYP XDLC
CUST 0
FDN 8499
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 8499
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 8300 0 MARP
CPND
NAME Resort Manager
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 6300 0 MARP
CPND
NAME Resort Manager
XPLN 27
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 8499
17 TRN
18 AO6
19 CFW 4 8306
20
21 PRK
22 RNP
23
24
25
26
27 CLT
28 RLT
29
30
31
DATE 5 AUG 2003


3904 build:
DES IT
TN 036 0 02 15
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 8499
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTA FNA HTA TDD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 8499
LHK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 8497 0 MARP
CPND
NAME Billy Graham
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 5758 0 MARP
CPND
NAME Billy Graham
XPLN 27
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 SCR 8490 0
CPND
NAME IT Direct Line
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 6490 0
CPND
NAME INFO SYSTEMS
XPLN 27
DISPLAY_FMT FIRST,LAST
05 COS
06
07
08
09
10
11
12
13
14
15
16 MWK 8499
17 TRN
18 AO6
19 CFW 16 916027251204
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 2 MAY 2007

 

[PERRYPJ]

WHAT DO YOU MEAN PICK UP MUSIC, MOH HAS NOTHING TO DO WITH THE TYPES OF PHONE.

OLD ROLMEN WORKING ON NORTELS

 

[bhorocks]

yeah i have been reading about it but something in the build of all the 3903 is wrong... can't hear the music when you call into a queue

 

[johnpoole]

if that's statement is true, then your going to need a patch.. is this a multi group switch? are the 4's and 3's in the same group?

john poole
bellsouth business
columbia,sc

 

[bhorocks]

81c and they are all same group.

 

[johnpoole]

it could be group related on an 81 but since they live in the same group.. not so fast..

if i call from the 03 to the 04, put the 04 on hold does it get mus? take it off and put the 3 on hold. does it get mus? what happens to each when they dial the mus acod?

if i do the same call (3 to 4) but dial out and back in does the symptoms change... ?

i would need to make those test prior taking the next step.. i re-read your post and some point are not clear

john poole
bellsouth business
columbia,sc

 

[bhorocks]

how do you out an rbd? i tried in ld 16 and 21 but no go...

 

[johnpoole]

you out a rdb in 16 but goto 21 ltm then route.. out the trunks 1st.. and the d which has to be disabled 1st.. then the route.. put the route in then the d then the trunks to get one back in

john poole
bellsouth business
columbia,sc

 

[djwht]

3903 are built on shelve 1
3904 are built on shelve 0

try building a 3903 on shelf 0 and see what you get

 

[johnpoole]

i would swap tn's with those two sets, one working and one not.. we need to isolate this problem

john poole
bellsouth business
columbia,sc

 

[bhorocks]

sorry bout the wait. been extremely busy.

anyways got some info.

my 3903 and 3904 all share coomon groups.

groups 52 , 36 ,20 were all 3903 did not work and on group 36 they reside on both shelf 1 and 0

still working on it and working with sprint on trying to isolate the problem.

 

[acewarlock]

yeah i have been reading about it but something in the build of all the 3903 is wrong... can't hear the music when you call into a queue"

You don't get MOH when you call a Queue, you get RAN. You only get MOH when you put a caller on hold or if it's a trunk your putting on hold, the Route needs MUSIC (YES) and music route number.

 

[bhorocks]

i thoguht the programming was wrong on the phone as well. just shceduled an upgrade on one of the loops with sprint for thurday night. hopefully that might help with it.

 

[NastyNed2]

What does it mean to say the phones are in groups?

 

[thattekguy]

ACE is right, what is the exact problem you are having, are you trying to dial the MOH ACOD, or are you not hearing the RAN?Sprint...what are they going to do for your PBX issue, are they your vendor or Telco provider?Upgrade to a loop..very confusing, but maybe I am just brain dead tonight.Did you do any of the tests in the previous posts?

 

[acewarlock]

Can you give us an exact discription of whats happening from the time the call comes in to the time you think you have a problem.

Remember you only get MOH after you answer a call and then put it on HOLD.