Using a 3300 MXe on MCD 4.0 SP2. We also have Nupoint and a 6160 to utilize if necessary. We are using an external music on hold source.
It has been requested that calls to a certain phone number rings a group of otherwise ACD agents as a ring-all, not to their ACD path. However it was also requested that the caller not hear ringing the whole time while waiting for someone to pick up, and instead hear the recorded hold music just as if they were waiting in the queue.
Is it possible to configure this line, which I was planning on setting as a multicall key assignment, to play the music on hold while it is ringing? Or does this simply need to be a path in order to do that?
It has been requested that calls to a certain phone number rings a group of otherwise ACD agents as a ring-all, not to their ACD path. However it was also requested that the caller not hear ringing the whole time while waiting for someone to pick up, and instead hear the recorded hold music just as if they were waiting in the queue.
Is it possible to configure this line, which I was planning on setting as a multicall key assignment, to play the music on hold while it is ringing? Or does this simply need to be a path in order to do that?