Music on Hold via a PC 1

[StuWal]

Our marketing team have identified a new Music on Hold product that they want to use.

Basically it is an Application that sits on a PC. The compnay that produce the application says that the PC should then be plugged into your PBX via the 3.5mm Stereo socket on the PC's sound card.

Does any body know how I would connect a PC sound card Via the 3.5mm socket to an Avaya ACD?

I have had a look through Installation for Adjuncts and Peripherals for Avaya CM but this does say how to connect a PC via the sound card.

We are currently running CM3.1.5 and have the MCC cabinets.

Cheers

Stu

 

[dufus2506]

You would want to get an AVAYA KS-23395L4 Music on hold adapter.

It will take an unbalanced music source and couple it to your PBX through the common music on hold points. (Analog line or AUX trunk.)

They're not expensive.

You will need to cut and splice wires to connect it all together, but it's not particularly difficult.

Carpe dialem! (Seize the line!)

 

[98Converter]

Can't you just split the 3.5 so you have a single pair of copper. Then terminate this onto an analog port for the PBX? You have volume control with the laptop...

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[dufus2506]

It's generally not advisable to connect a sound card (an 8 ohm connection) to an analog port (a 600 ohm connection) without something to balance the impedance. That's what the adapter is for.

You'll also want to make sure your Marketing department understands that the cute little marketing messages they're going to drop onto this PC have to be mono 16Khz files. You can also use 32Khz or 64Khz. The PBX samples at 8Khz, but you'd want to playback at least at twice the PBX sample rate for best results.

No one makes a stereo telephone yet, so you'll only be adapting one half of the sound output of the PC card. (Generally the Left channel for mono.)

Carpe dialem! (Seize the line!)