Music On Hold Server Edition 6

[PCambas]

I have a Primary and Secondary DL120 with 8.1 (96) on each. I have uploaded the holdmusic.wav 8khz 16bit mono to opt/ipoffice/tones/mohwavdir and saved the configuration. The file is only 80 seconds long or so but the damn IP Office will not upload it. I have tried to change the tftp server and manager IP address to my laptop that is on the same network and web browsed in. Still no go. Any Ideas ???

 

[nurban]

We have one of these coming up and I need to figure this out as well.
Do you have a monitor/TFTP trace for this? Just curious - no additional info in the server docs (except it will support 255 files in the future), only under the manager docs.

 

[PCambas]

The documents state that if the Linux server cannot find the file thru TFTP then it will look in the following folder opt/ipoffice/tones/mohwavdir
Here is the exact verbiage
• File storage on Linux based systems
• On Linux based systems, if no successful TFTP download occurs, the system will automatically look for the files in opt/ipoffice/tones/mohwavdir.


Pete Cambas
ACSS/SME IP Office

 

[nurban]

Yeah - thats what I've been going off of as well...

Can you set up monitor to trace the TFTP traffic and events surrounding?

 

[PCambas]

OK here is how you do it.

Label the file HoldMusic.wav <-- Case sensitive
Put the file into the following folder. opt/ipoffice/system/primary
Restart he IP Office service.
Voila Hold Music
If you want to add additional .wav files you can name your files
HoldMusic1.wav
HoldMusic2.wav

Pete Cambas
ACSS/SME IP Office

 

[nurban]

Star for that! Saved me a boatload of time!!

Have you gone over the 600 second limit for Linux systems?
"The file properties should be: PCM, 8kHz 16-bit, mono, maximum length 90 seconds (30 seconds on non-IP500 systems, 600 seconds on Linux based systems)."

 

[PCambas]

My .wav file is exactly 600 seconds long and it plays with no issues. Never have been above that though.

Pete Cambas
ACSS/SME IP Office

 

[Mikel82]

PCambus - What do you mean by "saved the file"? I have tried using the embedded file manager. I upload my file holdmusic1.wav to the directory as stated on the document but when I dial *34 to listen to the music it only works for about 1 minute than goes back to the default "beep tone" I also tried using WinSCP3 to copy the music file directly to the folder on the server addition. However, I am not able to write to the folder as it is denied. According to the documentation in release 8.1 you should not have to reboot or restart the software to make a new music file work.

I need to load 4 different .wav files. The customer is also going to be changing the files often.


Thanks

If your not going to it right don't bother doing it at all!

 

[PCambas]

PCambus - What do you mean by "saved the file"? <-- Not sure I follow what you are asking.

I have tried using the embedded file manager. I upload my file holdmusic1.wav to the directory as stated on the document but when I dial *34 to listen to the music it only works for about 1 minute than goes back to the default "beep tone" I also tried using WinSCP3 to copy the music file directly to the folder on the server addition. However, I am not able to write to the folder as it is denied. According to the documentation in release 8.1 you should not have to reboot or restart the software to make a new music file work.

The best way to get the file loaded onto the server is to use WINSCP or FILEZILLA. Login to the box using Administrator/Administrator then browse to the proper folder.(opt/ipoffice/system/primary) and upload the file to the folder.
Make sure the files are labeled correctly HoldMusic.wav, HoldMusic1.wav etc <-- this is case sensitive

Make sure that your files are the following properties as well. PCM, 8kHz 16-bit, mono, maximum length 90 seconds (30 seconds on non-IP500 systems, 600 seconds on Linux based systems).

Pete Cambas
ACSS/SME IP Office

 

[Mikel82]

I had used WinSCP3 and logged in as Administrator & Administrator but I was not allowed to write (copy) the file to the server hard drive. I would get an access denied error. Is there possibly another username or password I should try?

Thanks

If your not going to it right don't bother doing it at all!

 

[RINGINnBLINGIN]

i have tried to do this a couple times now....i am using filezilla. in the status pane at the top is says Error:/opt/ipoffice/system/primary/HoldMusic.wav: open for write: permission denied. do i need to have a tftp server running? or is the server waiting for a reboot?
thanks

 

[tlpeter]

Put it in home/Administrator.
Then use putty (cli) land go tot the folder home/Administrator and type MV name of file land then the folder where it should go to.


BAZINGA!

I'm not insane, my mother had me tested!