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music on hold legend magix

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txteck

Programmer
Feb 1, 2008
115
US
have try to add a co port for MOH and the system tell me it is busy all the time even when no one is one the phone. can you add MOH by the spm software while the system is in use. i know you cannot assign the CO port while the system is busy and without interupting everyone talking on the system but can you do this during working hours and not knock anyone off.

thanks
 
No, you must wait until the system is idle before you can assign the MOH trunk. The system will tell you which station is in use, holding you up. When I have to do some maintenance that requires shutting the system down, I will usually go to MOH trunk assignment, as it makes all idle stations wait, tells me who is off hook, and as extensions hang up they are also busied out. When I see that the system will allow me to assign the trunk is when I pull the plug!
 
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