Music on Hold for Idle handsets 1

[comfortinntechci.com]

Nortel use to have a nice feature that users liked. They allowed an idle handset to play the music on hold music like a radio or CD player. I know that IPO allows the ability to TEST the MOH but that turns off when a new calls comes in and also uses up a line so a call waiting only send a short beep tone. You have to manually reactivate the music again after each call.

Is there an option that anyone know how to set up the handsets to play music like the old Nortel use to. When the handset became idle again the music started playing again. lot of users are not allowed to have speakers on there PCs so they used the handset.

 

[Shaun E]

Sadly the IP Office doesn't have Background Music / BGM. I miss that feature too!

 

[Ivan_Cohen]

Nortel use to have a nice feature that users liked. They allowed an idle handset to play the music on hold music like a radio or CD player. I know that IPO allows the ability to TEST the MOH but that turns off when a new calls comes in and also uses up a line so a call waiting only send a short beep tone. You have to manually reactivate the music again after each call.

Is there an option that anyone know how to set up the handsets to play music like the old Nortel use to. When the handset became idle again the music started playing again. lot of users are not allowed to have speakers on there PCs so they used the handset.

At best "Music on set" on IPO is troublesome. When a user is playing music, the set shows as 'engaged' to a receptionist, and anyone with a programmed autodial key to that extension.

 

[derfloh]

Everyone has a smartphone nowadays that can play music or radio or whatever. The MoH on the phone is very limited compared to the smartphone.

 

[SoftwareRT]

I'm not in front of the switch at the moment, but couldn't you create a VDN that goes to a wait time xxx seconds/mins/hours hearing music?