Music on hold and voice.

[hviking]

I'm trying to figure out how to have the customers on hold hear music, and every so often hear a little "ad" about our company.

We currently have a radio hooked up the the music on hold. Is there a way to have the Merlin system cut in now and then with pre recorded messages?

Hope I made myself clear.

Thanks;

hviking

 

[TouchToneTommy]

We used to sell a product made by Premier Technologies that allowed you to record several short advertising messages in a digital memory, hook a radio/tape/cd to this unit, then hook it to the MOH port. It would play the music source for about 30 seconds, then play your first ad message, more music, next message, etc.

Perhaps a google search?

You could also put together something and burn it to a CD and then put that on continous repeat.

 

[chazfraz]

A company called Nel-Tek makes digital message repeaters for this purpose.

http://www.lederers.com/neltekindex.htm

 

[Guest_imported]

I installed a TASKE Voice Toolbox for a Call Centre that provides messages to customers waiting for their call to be answered. It gives expected wait times as well as promo messages.

 

[franke]

If you have calling groups, and Merlin Messaging, you can use the announcements integrated in the Merlin Messaging. If you want this for every incoming call, you can try Avaya's Magic on Hold, Jingle Phone, or the options offered above, or you may want to hire additional people (Your President and your Country would appreciate it ).

On the budget side, you might try burning your own CD.

 

[gregarican]

Interalia makes a product caleld ProMoH that works well with
the system. Just connecting it up to the music coupler works
like a champ. The product digitzes an audio cassette tape
and store it in non-volatile flash RAM. This way it can
survive power outages and whatnot. It just plays in an
endless loop. I have had good success with this product,
although burning your own CD and placing it on auto-repeat
would probably be the cheapest solution as mentioned!