Music On Hold Alternate Sources 7

[AndoverService]

Hello,
I have been trying to set up additional MOH files to play along with the HoldMusic.Wav and I have tried to follow the instructions but no luck.

I have the HoldMusic.Wav file loaded into the Primary folder on the SD card as well as MOH-02, MOH-03, MOH-04.

All files are compliant with the Avaya WAV format:

PCM 8kHz 16-bit mono maximum length 90 seconds (30 seconds on non-IP500 systems, 600 seconds on Linux based systems)

After a reboot only the HoldMusic. Wav file is playing. Am I missing something with the programming?

Thanks

 

[budbyrd]

You can test the MOH with a shortcode *34N# replacing N with the source number 1 (System Source) or 2 to 32 (Alternate Sources). Then they need to be assigned usually to an ICR.

 

[hibroth]

1) You should specify the files name and order in the system/telephony settings
2) Be sure the files are native wavs, PCM files coming from MP3s could not be executed

 

[AndoverService]

Thank you both.

I know the files play because I swapped them and renamed them to HoldMusic.Wav, rebooted and then listened on hold and I can hear the recording has changed. Only the first file HoldMusic.Wav plays over and over and the rest of the files do not play.

Below is what I have for the Hold Music tab., does this look correct? I have dropped the .WAV files into the SD Primary folder.

 

[sizbut]

Haven't done this for a long time, but the help implied that you should be entering WAV:<filename> in the Source column, where <filename> is the filename including the extension. The value in the Name column is used when selecting the source in other menus.

 

[AndoverService]

Thanks, I corrected that so it now says WAV: MOH-02.

Is my SOURCE name correct. I checked the HELP but it does not give details as to what should be listed in this field. I entered WAV I don't think that is correct.

 

[sizbut]

You have added a space in the middle and left out the .wave at the end.

 

[snowman50]

Have a look at this guide.

https://www.telquestintl.com/manuals/TelQuest%20International%20Help%20Sheets/Avaya/Avaya%20IP%20Office/Standard%20Mode/IPO%20Essential%20KSU%20----------------------------/Avaya%20IPO%20Essential%20MOH%20with%20WAV%20Files.pdf?srsltid=AfmBOoq5KiyZLSAgGBljfAZQ_WI9H39zwWMjgQL67vz8h8HLAO8KcHPK

 

[hibroth]

This is the right format, the "Name" is the description you'll find in the hunt group settings and the SOURCE is the exact file name+extension following the shown syntax

 

[AndoverService]

Thanks everyone. I got it working now.

One more questions, these additional selections can they all be played one after another as a single music source. So callers who are on hold for along time would hear each of these one after another or do I need to use an EXTERNAL ( CD/USB ) player or use a VMP install for a longer play time?

 

[sizbut]

https://documentation.avaya.com/bundle/IPOfficeManager/page/GSS_MOH_Alternate_Source.html