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Music on hold ACD

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phonetechallen32

Programmer
Feb 20, 2013
21
US
Hello All. Im working on a NEC 9100 with ACD. I connected a PGD adaptor using it for BGM off a extension and trying to get the music on hold to work. When i make calls out from the phone system and put the call on hold they have music on hold. But when I call into the Auto attendent and dial a extension when they put me on hold I have no music on hold. Music onhold seems to only work with outbound not incoming calls thru Auto Attendent. I checked all the programing. Its setup as ACI..
10-04-01 External
10-04-04 Follow program 10-04-01
10-38-01 ACI Port
11-06 01 ACI Extension 2223
41-11-06 background music
 
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