music instead of ringback tone

[mwag]

Hello,

again a very special question for a very special customer request. Is it somehow possible in the CM7 to play music or a specific announcement instead of the ringback tone in a Vector / Hotline until the incoming call is picked up?

I have already searched in this forum and in the Avaya Support forum, but still not found with the same problem or the same question. Since the customer has put down enough money for his announcement, he also insists that this is played - even if all seats are free.

Thanks in Advance!

 

[joe2938]

yes a wait command hearing music, wait 5 seconds hearing music

 

[Stinney]

wait-time XX secs hearing (music or announcement extension)

But if all seats are free and an agent is available immediately they aren't going to hear an announcement or music it's going to ring the agent's phone (or auto-answer) immediately.

This is for CM6 but you should search for your CM version:

https://downloads.avaya.com/css/P8/documents/100081995

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius