Music during IVR/SYMPOSIUM transfers

[Imstillhere]

Thank you in advance for any and all help to my problem.

OPT 61C/Symposium 5.0 / Intervoice 4.0

I'm having a problem where as the IVR transfers calls and during the transfer callers should hear music. The calls from CDN 3700 get music and calls From CDN 3804 do not. Both CDN's Appear identical in the pbx programming. I feel like symposium is the problem but dont know enough about it. They seem to get the same treatment but I must be missing something.

 

[xtract]

check the script for these 2 CDN

 

[Imstillhere]

here is the master script. The reference i see says
where cdn
value 3700: execute dnis transfer script
value 3804: execute dnis transfer script
The dnis transfer script says

ROUTE CALL DEFAULT DN


The dfdn for both CDN'S is the same ???

/*MASTER SCRIPT
Customer: HCA Richmond
Script: Master_script
Modified by:
Phone:
Modified: September 4, 2007
Written: February 19, 2002
Author: ALVE Technology
Phone: (

Change History:
Mar 8, 2002: refomatted script
Feb 19, 2002: Moved the bulk of the original
Master Script to CBO_main
April 6, 2005: Modify CDN Values to match with appropriate IVR Script
Sept 4, 2007: Added CDN Values for Denver Migration
May 19, 2008 : Added Temp IVR Testing CDNs 2012,2013,5724,5725 for
testing of new IVR server. CDNs to be removed after
testing.

GLOBAL VARIABLES

DS_Dx_CDNs_gv VALUE= TYPE=CDN
DS_PreCert_CDNs_gv VALUE= TYPE=CDN
CBO_CDNs_gv VALUE= TYPE=CDN
CBO_dnis_gv VALUE= TYPE=DNIS
CBO_Division_cv VALUE=CAD TYPE=string
*/

GIVE RINGBACK
WAIT 2 /*lets DNIS catch up with the call*/

IF TRANSFERRED OR CONFERENCED THEN
WAIT 6
END IF /*Added by NOC on 07/01/02 to correct Call Transfer problem from Call Pilot*/

/* Set value of CBO_Division_cv */
IF (DNIS = 2844 OR DNIS = 2781 OR DNIS = 2803 OR DNIS = 3701 OR DNIS = 3760 OR DNIS = 3779 OR
DNIS = 3780 OR DNIS = 3876 OR DNIS = 3887 OR DNIS = 3891 OR DNIS = 3898) THEN
ASSIGN "MW" TO CBO_Division_cv
ELSE

IF (DNIS = 2562 OR DNIS = 2574 OR DNIS = 2760 OR DNIS = 2761 OR DNIS = 2770 OR DNIS = 2811 OR
DNIS = 2824 OR DNIS = 2825 OR DNIS = 2838 OR DNIS = 2852 OR DNIS = 2856 OR DNIS = 2857) THEN
ASSIGN "MT" TO CBO_Division_cv /*Added Denver Mountain "MT" String Variable*/
ELSE
ASSIGN "CAD" TO CBO_Division_cv
END IF
END IF


WHERE CDN EQUALS
VALUE 2486: EXECUTE SCRIPT DS_Dx_Mammo
VALUE 4536: EXECUTE SCRIPT CLID_Blocking
VALUE 2350: EXECUTE SCRIPT EP_CS_English_Agent_Script
VALUE 2351: EXECUTE SCRIPT EP_CS_Spanish_Agent_Script
VALUE 2352: EXECUTE SCRIPT EP_CS_Agency_Accts_Unit_Script
VALUE 2353: EXECUTE SCRIPT EP_CS_SAgency_Acts_Unit_Script
VALUE 2354: EXECUTE SCRIPT EP_CS_Attorney_Unit_Script
VALUE 2355: EXECUTE SCRIPT EP_CS_SAttorney_Unit_Script
VALUE 2356: EXECUTE SCRIPT EP_CS_High_Dollar_Unit_Script
VALUE 2357: EXECUTE SCRIPT EP_CS_SHigh_Dollar_Unit_Script
VALUE 2358: EXECUTE SCRIPT EP_CS_Insurance_Co_Unit_Script
VALUE 2359: EXECUTE SCRIPT EP_CS_SInsur_Co_Unit_Script
VALUE 2360: EXECUTE SCRIPT EP_CS_Provider_Unit_Script
VALUE 2361: EXECUTE SCRIPT EP_CS_SProvider_Unit_Script
VALUE 2362: EXECUTE SCRIPT EP_CS_Requests_Unit_Script
VALUE 2363: EXECUTE SCRIPT EP_CS_SRequests_Unit_Script
VALUE 2364: EXECUTE SCRIPT EP_CS_Credit_Bal_Unit_Script
VALUE 2365: EXECUTE SCRIPT EP_CS_SCredit_Bal_Unit_Script
VALUE 2488: EXECUTE SCRIPT Uninsured_Charity_Unit_Script
VALUE 5998: EXECUTE SCRIPT Richmond_Market_Toll_Free
VALUE 2781: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2801: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2805: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2803: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3803: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3800: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3801: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3802: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3804: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3805: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2844: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3781: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3782: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3783: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3784: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3785: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3900: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3786: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3787: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3788: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 4300: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3700: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 4600: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 4700: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2781: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2803: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3701: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3760: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3779: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3780: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3887: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3891: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3876: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 3898: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2562: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2574: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2760: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2761: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2770: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2811: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2824: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2825: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2838: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2852: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2856: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 2857: EXECUTE SCRIPT DNIS_Transfer_Script
VALUE 6503: EXECUTE SCRIPT IVRTestScript
VALUE 2565: EXECUTE SCRIPT EP_CS_ARTIVA_Legacy_Script
VALUE 4993: EXECUTE SCRIPT EP_CS_ARTIVA_Legacy_Script
VALUE 6661: EXECUTE SCRIPT Pricing_Estimates_Script
VALUE 3789: EXECUTE SCRIPT Compute_Theft_Info_Script
VALUE 2442: EXECUTE SCRIPT IT_Help_Desk_Script
VALUE 7777: EXECUTE SCRIPT TEST_Script
VALUE 2012: EXECUTE SCRIPT EP_English_Test
VALUE 5724: EXECUTE SCRIPT DNIS_TRANSFER_SCRIPT
VALUE 2013: EXECUTE SCRIPT EP_Spanish2_Test
VALUE 5725: EXECUTE SCRIPT DNIS_TRANSFER_SCRIPT






END WHERE

IF CDN = DS_CDNs_gv THEN
EXECUTE SCRIPT DS_Dx_Mammo
END IF
IF CDN=DS_PreCert_CDNs_gv THEN
EXECUTE SCRIPT DS_PreCert
END IF

WHERE DNIS EQUALS
VALUE CBO_dnis_gv: EXECUTE SCRIPT CBO_main
DEFAULT: EXECUTE SCRIPT CBO_main
END WHERE

EXECUTE SCRIPT CBO_english

 

[captaingadget]

Music is assigned to a ROUTE in the Meridian. Do the CDN's 3700 and 3804 use different routes. LD16 MUS = YES. The default is NO.

 

[Imstillhere]

Hey that seems to have done it !!!
I changed Route 1 to mus=yes murt=8 and it seems to be working.!! I owe you dinner.
I just started here and was under the assumption this stopped working after a recent IVR upgrade...obviously it never worked.


Thank you thank you thank you !!!