Multiple Users on one Mailbox Issue

[wardog25]

We have 5 users that use a departmental mailbox (call it "HR" mailbox to make it easy) that receives a lot of mail.

Due to the fact that all of them move mail from their personal mailbox into the HR mailbox, they all have it added as a secondary mailbox on the left in their main outlook profile.

They use HR mailbox as their filing system, and that's where the problem arises. If one person moves an email into folder XYZ in the HR mailbox, the other 4 people don't always see it show up in folder XYZ in their profile. This stuff happens all the time because they are always moving email from folder to folder and creating new folders.

Anyway, I know that using it as their filing system is not really the design, but I was curious if anyone knew why exactly this happens and if there are any fixes or work-arounds.

 

[58sniper]

Because having 4 people access a mailbox at the same time isn't what you should be doing.

That's what Public Folders are for.

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[Zelandakh]

They shouldn't really be using Exchange for filing. Housekeeping? Sure, Public folders as Pat says.

 

[58sniper]

Yep - although the better solution is SharePoint.

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[xmsre]

If the 4 users are on the same store, just use a DL. SIS means each message will only be stored once.