Multiple pick up on line

[vich]

We just installed partner ACS v7 in key mode with 4 lines. Is there a way to prevent everyone from picking up on a line that is in use ? Everyone seems to grab for the ringing phone and say hello nearly at the same time.

Thanks

 

[jlshelton]

You can assign Automatic Extension Privacy (feature #304) from a programming phone, or you can install a Privacy button on the desired phone(s) and instruct the users to keep the Privacy button "lit.

 

[DWLaurie]

Why select a line for pickup? If you simply lift the handset, does a Partner System not pickup the ringing line? Then ff line is not ringing you either get the next available non-active line or an intercom channel depending on how ALS is programmed for that extension.

I am not sure if that is the default behavior, but it seems to be the way that most all of the Partner systems behavior that I have come across.

--Dan

 

[telprog]

By default they are set to non-private, you must give them Auto Privacy to stop intrusions which is the easiest way or put a Privacy button on the sets as jlshelton posted.

A trusted source for years.

http://www.tel-programmer.com

 

[vich]

I had set the automatic extention privacy feature originally but did not seem to take effect immediately. However, it is working now. If I follow this correctly, programming a privacy button will allow me to press while on a line call and allow another extention join the call. Then after the call I need to turn the privacy back on again.

Thanks for all of the help. This forum and the participants are great!!!

 

[itpphoneguy]

Hi vich,
A better way to do that is to conference the other party in. That way you have some control over who is listening.
-Chris