multiple notification agent addresses 1

[kifd]

Hi -

We've got a default 9.1 setup here and it's running fine with one set of users, but we're about to add another group of people.

What I'm looking to change is the email address that the notification agent uses (to send out those automatic reminders) so that replies can be directed to the right department instead of just one person.

From looking at the admin config screen, it doesn't appear that you can do it over a webpage - but looking at the AgentConfig table, it seems perfectly possible to add another agent.

Will I have to use OScript / some other method or is it not possible at all?

cheers
Keith

 

[appnair]

It is definitely possible to change the agentconfig table but it is unrecommended by OT.If you have access to Knowledge base search for something called customagent
or workflow agent.It is a shell for a cron/scheduler and you can add your code with the same thing.You just have to write the code in the execute part of it.It is cool.I used that to write myself a workflow agent..That is also available in the workflows discussion of KB.If you orpahn the necessary subclasses from

LLAgent

you get the same thing too.

Always acknowledge a fault. This will throw those in authority off their guard and give you an opportunity to commit more.
Mark Twain

appnair