Trying to figure this one out, maybe it's just not possible. But here's the situation:
My organization is collection of twp sub organizations with one receiptionis who answers the phone based on what line was called. Each sub-organization needs their own auto-attendant/CCR when is office closes that is triggered by pressing the night right button on her phone.
Currently, we have a MCIS 1.0 w/ call pilot but are moving to BCM 400 r4 with latest pateches. They are somehow able to do this now (night right button on two separate phones needs to be pressed) but damn if I can't figure out how to trigger both of them. I can get Org #1s Target Line to fire to the right AA (CCR table #1) with the night ring button and proper configuration of ring groups. But org #2 Target Line also fires into org #1's CCR rather than their own (CCC table #2.)
I can get this to work with just permanently turning on AA for for both orgs target lines but they are adamant that a real person must answer the phone FIRST rather than the AA. I also need them to be able to press the night ring button on their phone rather than have to go into the call pilot web interface (otherwise they could add/remove AA per target line when they go home and achieve the results.)
I hope I'm just doing something wrong rather than running up against a limitation of the system.
BTW, it's a PRI with target lines.
My organization is collection of twp sub organizations with one receiptionis who answers the phone based on what line was called. Each sub-organization needs their own auto-attendant/CCR when is office closes that is triggered by pressing the night right button on her phone.
Currently, we have a MCIS 1.0 w/ call pilot but are moving to BCM 400 r4 with latest pateches. They are somehow able to do this now (night right button on two separate phones needs to be pressed) but damn if I can't figure out how to trigger both of them. I can get Org #1s Target Line to fire to the right AA (CCR table #1) with the night ring button and proper configuration of ring groups. But org #2 Target Line also fires into org #1's CCR rather than their own (CCC table #2.)
I can get this to work with just permanently turning on AA for for both orgs target lines but they are adamant that a real person must answer the phone FIRST rather than the AA. I also need them to be able to press the night ring button on their phone rather than have to go into the call pilot web interface (otherwise they could add/remove AA per target line when they go home and achieve the results.)
I hope I'm just doing something wrong rather than running up against a limitation of the system.
BTW, it's a PRI with target lines.
