Multiple MusicOnHold sources for Nortel CS1000 1

[tb4006]

Can two separate MOH sources be created and assigned on a CS1000 - specifically for when a user puts a caller on hold (v. in ACD routes) - can the source for Music route be selected per phone set?
thanks

 

[yyrkroon]

no. in the cdb you only have 1 target for moh.

The source of the music can be selected per set, just go off hook and dial the music route acod...but this is to listen to music not music on hold.

 

[yukon1981]

If you're using ISA routes and have different service routes for your various lines of business, I think you can you can specify a different music route for each service route. This should also apply to COT routes as well and play different music sources to different types of external callers.

If I'm not mistaken, the music source specified in the CDB is used for internal MOH once a music route is provisioned against trunk routes. If no MRT is on the routes, then everyone hears the same single MOH.