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Multiple lines
- Thread starter nabs79
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Many reasons for this. Maybe they have a DID line and an internal extension and they want to be able to quickly see which number was dialed and to answer accordingly. Maybe an Admin Assist monitors the Manager's line.
In pre-CCM 4.0, you could only have 2 calls on a button so if you were talking to someone and a second call came in that needed transferred, you couldn't. So what we did was put 2 lines on the phone and CFWD Busy the first line to the second line.
In pre-CCM 4.0, you could only have 2 calls on a button so if you were talking to someone and a second call came in that needed transferred, you couldn't. So what we did was put 2 lines on the phone and CFWD Busy the first line to the second line.
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