MULTIPLE INSTANCES OF OUTLOOK

[dazz828]

Hi...

We have a user who keeps opening multiple instances of Outlook XP. We tell him to only use one, but each time he wants to go back to the main window he clicks the Outlook icon and another instance opens. I have seen up to 20 instances open and then he complains about email being slow. I have no idea how and why this happens.

He is running Windows XP SP1, Office XP, SP1, SP2, and POP3/SMTP account.

I have tried reinstalling Office XP completely. Applying SP1 and SP2, even Windows XP SP1. Using "Detect & Repair" from within Outlook. Nothing seems to work. Is there a reg hack to prevent this?

Does anyone have any suggestions??? Thanks in advance.

 

[kippy13]

Tell the guy to stop opening as may instances of it......its slow cos there are away to many open.....

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[dazz828]

I've tried that 100 times, he just doesn't listen haha. He has no idea what he is doing on a computer except to open Outlook and respond to emails.

 

[kippy13]

Some users just dont deserve access to a PC. Especially when you try your best.

***************************************
Looking for the best answers:
faq222-2244
Keeping your system clear of malware:
faq608-4650
***********************************
Dont forget to post back with the eventual resolution.
***************************************