Multiple Id's

[mtownbound]

Currently running Remedy ARWeb 4.0.3. Soon to be consolidating three help desks/databases. Would like to maintain one combined database, while having different id numbers for each help desk's ticket(ie Help Desk A tickets = HDA0000001 and Help Desk B tickets = HDB0000001). Is it possible, if so, how?

Thanks a million!!!

 

[chrishaw]

One possible solution would be to *not* use field ID 1 as the ticket ID, instead use a different field. Populate that field with the correct style of ticket number for each desk. Hide field ID 1, just let it fill itself sequentially as usual (you would still use it when needed for sets and pushes, of course)

 

[mtownbound]

Thanks, and I'll definitely try this on our development server.

Thanks Again!!