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multiple hunt-group logins on a station

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MatthewM

MIS
Jun 18, 2001
29
US
I am trying to setup a phone station with two separate hunt-group logins. Can anyone tell me if these two hunt-groups can be logged in at the same time?
 
Yes you can but they need to be under one login
You can also have a login with a main skill at priority 1 and a second skill with a lower priority of 2.
Or they can have the same priority. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2
 
Sorry I finished reading you question... as far as I know you can not have two logins logged in at the same time. you can have two hunt groups in one login Wisdom is Knowledge
that is Shared

Thanks All Phoneman2
 
in a non-eas setup you can log one agent into multiple splits.
 
This is how I put one phone into two hunt groups:

Have 2 of each button: Login, Log Out, Auto-In and AUX buttons on the phone, you can use the same login ID for both hunt groups if you want. When there aren't enough buttons on the phone I put the Login and Logout buttons in the softkey menu.

Login Group 1 Login Group 2
Log Out Group 1 Logout Group 2
Auto-In Group 1 Auto-In Group 2
AUX Group 1 AUX Group 2
 
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