Multiple DIDs @ one phone

[StephenWyker]

What is the best way to allow a single person to answer multiple #s? We are using a PRI with DIDs ... I have a receptionist who needs (and only her) have access to multiple intercoms for herself and her DID, along with the incoming DID for another company. I want that to have its own voicemail and her phone to see that as well? I'm not exactly sure how to set that up

 

[StephenWyker]

Additionally, the above user should be able to see her boses LINE, when it rings (with SID), and be able to easily pick it up.

I am guessing that related to this, I have another person who has a "private" DID, in addition to their standard extension/did, they want on their phone routed to their standard voicemail ... how would that be done as well?

 

[AlquestTech]

Any line or extension that audibly rings at a phone will follow that phones setup to voice mail. (The only exception to this I know of is Hunt Group DN's/Lines)

This is why you have to be careful

For a person's own DID the best way to set up their calls is to make their target line ring only and have the number of appearances be the same as their intercom buttons.
This way they can receive as many calls on their DID as they have Intercom Buttons.

If you want the receptionist to be able to answer the DID for the other company, make that company's Target Line(DID) Ring and Appear on her phone.

If she has voice mail and the other company has voice mail for that line, insure that her calls forward to voice mail on No answer (FCNA) in a greater number of rings than the other companies.
To wit - If the other companies line goes to voice mail after 4 rings, set the receptionists phone to go to voice mail after 6 rings.

To see her Boss's line ringing, you can do the same thing, assign his target line as an appear and ring, again make sure that his calls go to voice mail before hers do. If she should also be able to answer internal calls for him, assign his station as an answer DN on her phone, this way she can answer both Internal and External Calls.

Note - If you set either the target line (DID) or answer DN appearances on her phone for Appear Only (No Ring) You do not have to worry about those calls going to her voice mail inadvertently, Only calls that audibly ring follow her CFNA instructions.

Obviously, if you add the Target Lines to her phone they cannot be Private to the numbers they are going to, you will have to make them public.


As far as your second question, any call that audibly rings on that phone will follow the CFNA instructions for that phone. If it also rings audibly on another phone it will follow the CFNA for whichever phone has the shortest number of rings before Call Forwarding. If they both have the same number, - i.e. 4 rings - then it's any-body's guess which one will pick up first.

I hope I haven't confused you with my meandering explanation...

 

[3Sixty]

The boss thing does she need to have it ring at her phone. If not you could make it an appear only key. If it is an appear only key then she will not have to worry about the call going to voice mail and still will be able to pick up the call by pushing the key.

Marshall

http://www.marshallshouse.co.uk

 

[3Sixty]

Do you want the other companies calls going to the receptionist voicemail?

Marshall

http://www.marshallshouse.co.uk

 

[3Sixty]

Ok I reread the post you want the following.

The receptionist to answer her incoming DID Line. If this is not answered to go to her voicemail.

The receptionist to answer another companies DID line.If this is not answered go to a seperate voicemail.

The boss receives a call and the reception has the ability to answer his call at the touch of a button. Does she need to answer DID calls and internl calls or just DID calls. Does she need her phone to ring or would a flashing key be OK.

Marshall

http://www.marshallshouse.co.uk

 

[StephenWyker]

Receptionist: her calls to her voicemail- with another company -- yes, separate voicemail.

boss .. he is on a separate floor, so her phone needs to ring. Both internal and external calls.

 

[AlquestTech]

Then add the target line for the other company to her phone as appear and ring

Then put her boss's as an answer DN appear and ring

Then just make sure her phone goes to voice mail in a greater number of rings than the pother company's phone and her boss's phone.

I.e. - they CFNA to VM after 3 rings and her CFNA to VM after 4 rings

 

[3Sixty]

I think there is one receptionist that answers the calls for both companies.

If this is the case I would set it up as follows.

BCM

I would create a hunt group (624)
Set the huntgroup as broadcast
Set the busy/overflow parameter to queue
Set the queue timer 15,30,45 or how ever long you want the reception phone to ring before the call goes to voicemail.
Set the overflow dn as the voicmail extension (451)
Add the reception DN to the huntgroup as appear and ring.
Add the target line for company A

Then create a hunt group exactly as above except add the target line for company B


This way you will see the call for each group appear at each key helping reception to identify what number has been rang. This will help to answer the call with the correct company name.

Call pilot

Create 2 mailboxes on the call pilot for hunt group 1 and hunt group 2 set the alternative ext parameter to be the reception DN, Set the extension DN as the hunt group.If you need the reception to be notified for both hunt groups. This will be a problem because the extension can only be set up with message notification on one mailbox. The thing I normally do is set the remote notification under the mailbox to ring the reception extension to ring when the hunt groups receive a message.

BCM

The boss setup I would use answer DNS to notify the reception phone when the bosses extension is being rang internally and externally.

I hope this makes sense

Marshall

http://www.marshallshouse.co.uk