Hello All,
I have a customer with a IPO 500v2 running 8.0
This is a small office with only four people.
Running Embedded VM. No VM Pro.
Normally there is a Receptionist who answers the call during the day office hours. At night it goes to AA and VM.
They want to setup a way so that when the Receptionist is out of the office, the other three folks can cover the Day incoming calls via their cell phone.
In other words, they want to push a button and when an outside call comes in, it is automatically re-directed to an outside cell number.
But each person would take turns taking all the calls for that day, so the forwarded number would change.
I was looking at creating multiple Hunt Groups that would be turned on and off but thought there might be an easier way of changing the Incoming Call Routing via short code or button programming.
I know there is a way, but as usual, trying to keep it simple for the users sake.
All help is appreciated!
Thanks!!
I have a customer with a IPO 500v2 running 8.0
This is a small office with only four people.
Running Embedded VM. No VM Pro.
Normally there is a Receptionist who answers the call during the day office hours. At night it goes to AA and VM.
They want to setup a way so that when the Receptionist is out of the office, the other three folks can cover the Day incoming calls via their cell phone.
In other words, they want to push a button and when an outside call comes in, it is automatically re-directed to an outside cell number.
But each person would take turns taking all the calls for that day, so the forwarded number would change.
I was looking at creating multiple Hunt Groups that would be turned on and off but thought there might be an easier way of changing the Incoming Call Routing via short code or button programming.
I know there is a way, but as usual, trying to keep it simple for the users sake.
All help is appreciated!
Thanks!!