multiple call forwards from one extension

[deadtir3d]

Hi everyone,

Curious if this is at all possible without some custom work being done. A call comes in to ext. 3500, that call is then forwarded to 3501 after 3 rings and no answer. Piece of cake. Now, is there a way that the same call can then be forwarded from 3501 to a cell # if not answered at 3501? Is that feasible via callmanager or would it require additional code?

Thanks very much

 

[pmoorey]

Hi,

I'd imagine the easiest way of achieving this is to configure a call forward on the second extension pointing to the cell phone, through CCMAdmin > Device > Extension. Alternatively configure a hunt group and pilot with the various numbers you wish to ring.

The link below shows how to configure hunt groups on CM 4.0

http://www.cisco.com/en/US/products...on_guide_chapter09186a00801ec5a5.html#1089154

Hope this helps.

Peter
CCNA, Cisco Specialist

 

[deadtir3d]

Peter,

Thank you for the reply. I definitely left out some vital info. 3501 in this case would be our receptionist/main line which would make it a little more difficult, would the hunt group and pilot still work in this case?

Now that I think about it, the receptionist phone (3501) is a 7960 with an available line left, I could add 3500 as a shared line and just forward it that way. I'm thinking out loud but do you see any issues with going that route?

Thanks again

 

[pmoorey]

Sounds like a hunt group would be your best option, it would try the next number in the hunt list if unanswered by the receptionist....



Peter
CCNA, Cisco Specialist

 

[pndscm]

The easiest way is just like you said put 3500 on a second button and CFNA it to the cell number. As long as the CSS on 3500 will allow you to forward off site you shouldn't have any problems.

 

[deadtir3d]

Thank you both for your help!