I created a voice item in the Application Builder for our Opt11c, and looks like it's working fine, but I recently noticed that if the first caller is still on the voice item, second caller has to wait the first caller’s item choice. Once the first caller was successfully transferred to other line, second caller can make his choice then. Is this normal?? This is very simple phone tree; there're only main menu and few call transfer boxes. Is there anybody who have done this issue before? Thank you for your assistance!
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Multiple Access to the Voice Item
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StanleySteamer
Technical User
What do you mean "second caller has to wait"? What happens when the second caller tries to press a key?
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StanleySteamer
Technical User
If the caller can get to the menu then it should respond to digits if they are valid. Not sure why that would happen. The only suggestion I have would be to reboot the CallPilot. Wouldn't hurt to run the Config Wizard first (without applying any changes) to reflash the DSPs.
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