Multiline Set Group

[mmcbeath]

Extension 1# and 1 used to ring to a group of phones (multiline set group assignment). In multiline set group assignment the numbers are still their but when I dial 1 or 1# it does not ring on those phones - in multiline set key assignment 1 and 1# is added as a multiline key but when I dial number phones do not ring.

 

[jrgood0852]

Sounds like 1 and 1# are ring groups, no? These are extensions? Please clarify.

Always look out for the next tech. because one day it will be you!

 

[kwbMitel]

Most likely someone has created a conflict

How long do you wait for ringing?

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What's most important is that you realise ... There is no spoon.

 

[mmcbeath]

rings right away but its ringing to another extension but not the specified numbers.

 

[kwbMitel]

Are the keys set to ring on the ones that are not ringing?

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What's most important is that you realise ... There is no spoon.

 

[mmcbeath]

Yes they are set to ring on the ones that are not ringing.

 

[kwbMitel]

Ther's either info missing from your post or you've stumped me.

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What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

I am assuming this is a 5000?

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.

 

[kwbMitel]

Doh - Thanks LoopyLou, I forgot to ask.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mmcbeath]

3300

 

[kwbMitel]

The only scenario that I can think of that fits the symptoms is that you have more than 1 3300 and you are trying to get multicall keys to ring accross a cluster.

If the keys exist on the same system, there is nothing in my experience that would prevent the key from ringing other than DND.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

Still think its a conflict. Never seen anyone ever use 1 or 1# as a DN on a system ( or am I missing something ). Typically 1 is the call back code so I have to assume that feature code has been changed. Since 1 and 1# are defined as keys have you ever tried using 1## ( the second # is for end of dial )to see if it cuts through. Not sure why you would use single digits on a key a its screws up the entire 1 digit block. That why I thought this was a 5000 a product I don't know much about.

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.