Multicast Paging on J100 Series

[DawsIsHere]

I'm currently attempting to set up Multicast paging on a Avaya Cloud Office solution for a customer. They want a paging solution for over 100 people and ACO is limited to 25 users per page group. I also want to save them some money and not set up an overhead paging solution or SIP speakers. I doesn't make much sense why the phone couldn't have an "All Call" option for ACO. I don't want to go with a 3rd party solution unless absolutely necessary.

I did a bit of research on Multicast paging and I'm attempting to do it "in house" at work before I try to deploy it to a customer. I have a feeling that I'm out of my depth on this. Attached is the article where I followed steps to configure it on my J189 (

https://onecare.avaya.com/AvayaCloudOffice/kb/public/FAQ118335).

I also used the user manual (

https://www.eduhk.hk/ocio/webdoc/all_res/pdf/UsingAvayaJ169_J179IPPhonesSIP_R4.0.7_Nov2020.pdf)

to try and figure it out. Does it require groups to use? It doesn't seem that way, and when I configure it in the Web GUI the button doesn't pop up in the features tab on my phone.

Note: ACO has a paging solution but it is limited, some of the departments are larger than that 25 number and the main office wants to be able to page everyone. There's multiple buildings in multiple locations hence the reason we went with ACO.

Appreciate the help!

 

[jinxs]

I have done this already with an Algo 8301. The 8301 would multicast to the phones for a simultaneous page. The catch for you is I was able to edit the 46xxspecials.txt on the AVAYA IP Office 500v2 where you would need to program each phone individually through the web interface.

 

[DawsIsHere]

Thank you, I appreciate the feedback. Do you know of anyone doing this within ACO? I opened a ticket with Avaya support so see what we can do. I pretty much just need the IP Addresses of the phones and I had asked if they could pull a list from the backend. They said they didn't know, do you know of any way to see IP's through ACO Portal?

Anything That Can Go Wrong, Will Go Wrong-De Morgan

 

[sizbut]

1) Is ACO actively limited to 25 in a paging group. I know its their stated limit, but IP Office has stated paging limits that you can actually go beyond. For IP Office, they are just statements of what Avaya will support because things become increasingly likely to go wrong beyond the stated limit.

2) Does the customer really want 100. Its easy to just say "all phones" but often not necessary. Depending on where they are physically, a page to a small percentage of all the phones will often be heard by everybody, and paging too many phones often causes feedback hell (depending on where the person doing the paging is).

3) And this is a forum for Avaya IP Office, not Avaya Cloud Office (but the folks will be nice (hide the pitchforks)).

Stuck in a never ending cycle of file copying.

 

[budbyrd]

From my experience the IPO 500 is limited to 64 stations for a page since it is using the conference feature. ACO I would have no clue.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[DawsIsHere]

I didn't find an ACO forum to ask my question. I've seen other ACO questions asked on here so I figured it was okay

1. You cannot go beyond the 25 limit. The option to add another user is greyed out. I thought about creating extn's and making a call group (up to 10 users per call group) but that eats up a physical phone every time you want to do it. I've tried setting it up as a softphone but that doesn't work either.

2. Yes, they're on a reservation and they want the ability to make an "All Call" for emergency meetings and the like. There's 161 registered phones on the ACO solution and they literally want everyone to be able to be paged by the main receptionist for emergencies.


Anything That Can Go Wrong, Will Go Wrong-De Morgan

 

[sizbut]

...but not with other IP Office systems where conference and paging capacities are sometimes the same and sometimes differ. The point being stated limits are not always hardcoded limits in the actual configuration, just statements of supported capacity.

Stuck in a never ending cycle of file copying.

 

[DawsIsHere]

Correct, that is true on IP Office systems and I believe the legacy hosted system. But for Ring Central Avaya Cloud Office you can't bypass that limit. The button is greyed out and it won't let you add anymore users to the page group. That's the issue I'm running into.

Anything That Can Go Wrong, Will Go Wrong-De Morgan

 

[jinxs]

The screen shots I have above are from the phone and the algo. This is isolated from the IP Office. This is a multicast direct to the device from another device assuming they are on the same network. From what I seen in the AVAYA docs you would just need to set the Multicast Paging Group to send as one phone, then set up the remaining phones as the group to listen. We use ACO for our sales team (dont ask) so I could test this when I have a moment that I can break away from the support tickets and meetings.

AJ-

 

[DawsIsHere]

Nice! We were also able to set up a few ACO phone's with Multicast Paging in-house. We are going to test it today and see how it goes. Thank you I appreciate it, but you don't have to do test it unless you're own curiosity gets the better of you. I really appreciate the help, gents.

Anything That Can Go Wrong, Will Go Wrong-De Morgan