multi-tenant attendant overflow

[nuevodia]

I got a multi-tenant opt. 11C Rls 25.40b.
I want to make one of the tenant consoloes to overflow to a meridian mail menu when the console is busy or the treshhold is exceded.
Is that possible?? how do I make it happen??

 

[one234]

Hi,

You need to go in LD 93 for Multi tenant.

If you print the CPG for the correct tenant you should see a prompt AODN, that's the overflow DN.

You can also change the AODN in LD 93.

BUT when you change the AODN to a DN that forwards to Voice Mail, I think you could have a problem.

If you call a DN (that doesn't have Voice Mail) that forwards to the Attendant and the call is forwarded to Voice Mail the caller will hear a message that the user doesn't have voice mail. (If I remember correct)

Marc D.

 

[nuevodia]

the AODN is allready set and the AQTT, but if you call it will not overflow. It just keep ringing in the console. It is like if I were missing a CLS or a prompt somewere.
Got any ideas??

 

[one234]

Hi Again,

What I understand from the NTP's you must have a digital set with the AODN...

You cannot use private line DN, trunk DN, CDN, BRI DN and SPRE codes.

When the AODN is in forward the overflow also doesn't work... So a phantom will not work I think, since it's always in forward....

Try to change the AODN to a Dig. set DN and see what happens...

Marc D.