Multi page faxes

[hawks]

Anyone know of any issues with sending out multiple page faxes? What I have is an MICS 6.1 with a PRI circuit and an ASM. Everything works perfect but for some reason if I try to send a fax that has more than 4 or 5 pages it looses it's connection. You can talk over the same span for as long as you want with no problem.

 

[nortelnorstar]

I would suspect the fax machine rather than the norstar.

Marv

http://www.telemarv.ca

 

[hawks]

Sorry I forgot to mention it works on copper Trunks I only have the problem when I go out over the PRI.

 

[Arr]

Class I or II fax? Try reversing the tip/ring at the ASM, ensure two intercom paths..

Cheers
PhM



VVV

 

[hawks]

We reversed the T&R same result. I can't find any paperwork on the fax machine but the customer says that it is only about 5 months old. If I put it on the copper trunk it works perfect. Right now I have a call into Telco to see if they can shed some light on it.

 

[Arr]

Hawks,

Try another port on the ASM? Is there anything in the event logs for the PRI that might be a root cause? Guesses.

PhM

VVV

 

[hawks]

I've tried different ports and also an ATA same result. No error codes but it is definitely something to do with Data calls because I've hooked a RAD up and it will not connect to it either. I can put an Analog set on the ASM and talk all day no problem. But when I try to make any data connection (modem or fax) it doesn’t work. If anyone thinks of anything while I wait for the carrier to call back then let me know.
Thanks

 

[MarvO1]

Some FAX machine set ups will allow you to lock in a different baud rate. You might give that a try. I had one that would run fast, but not slow for some reason.

MarvO said it

 

[hawks]

I'll try that Monday i'll let you know what happens.

 

[chrismccatgmail]

I have a MICS 7.0 XC (upgraded from 6.1), PRI and an ASM with four fax machines. All work without problems both before and after the upgrade.

 

[hawks]

Ok it looks like it is the cabinet. I took another cabinet to site, put their software in it and everything works perfect. I put their cabinet back on and the faxes don't go through. Thanks for all the help

 

[hawks]

Update after we checked it out that night I thought all was right with the world. Well I was wrong we did change out the cabinet and everything worked perfect. But last night we went out and did a restore with what he had programmed on the original and guess what it would not fax any more. So we did a start up and did just basic programming and it worked. So it has to be something that is programmed on the system but for the life of me I don't know what. I'll let you know if I find out anything else.

 

[MarvO1]

hawks, Ugh, doesn't sound like fun. I have heard of this before, but have not seen it myself. I will do some asking around from a site that I think had this kind of problem. Think it was one of those little details that get most of us eventually.

MarvO said it