Multi Line Ring / Rollover

[kmmcdanie]

Hello,

I am hoping that someone can suggest the most efficient way to do what I am trying to achieve. We have an Option 11C and we use 3904 phones. I have very little training on the system but do know some of the loads and commands.

We have it set up where the main line at one of our small facilities (3477) rings on 3 different phones (I assume this is set up as an MCR) but they want it so that even if the front desk has picked up 3477 - her rollover lines will still ring if more calls come in on extension 3477. That is not happening. If the front desk picks up 3477 and another call comes in, it rings on the other 2 phones and does not rollover to her phone giving her the option to put one call on hold and pick up another.

In other words, they want the front desk to handle multiple calls coming in on the main line without a sidecar.

I am not sure if this requires a hunt or a rollover (I have never set up a hunt) and I am not sure how this will effect the other two sets?

Any suggestions would be greatly appreciated!
Thank you
Kathleen

 

[coniglio]

if 3477 is an MCR then it's going to first ring on all the phones that have it. It won't go to a rollover if there are still unaswered appearances of x3477 If you want it to go to a rollover instead i would suggest making it an SCR key and have it LHK to whatever number of rollover extensions you have. I am sure there's a better way and hopefully someone with more experience will post a response but this should work too.

 

[kmmcdanie]

But won't this remove the ablility for the other 2 sets to pick up calls coming in on 3477?

Is is possible to program 3477 twice on one phone? For example can 3477 be on both key 0 and key 1 of the front desk phone and still ring on the other two phones? Or is that a backwards way to do it?

Thanks
Kathleen

 

[unkalary]

If the number is programed as an MCR, the place the same number on key 1 and 2. They only thing is that when it rings, all the keys will light up and ring. A better way is to change the MCR to SCR and make the front desk as the MARP. It can still ring on the other phones but once it is answered on the front desk it will appear busy on the other ones. Program the front desk with LHK to be the last rollup you want. IE key 2 if that is the last rollup. Dont forget to change the CLS to HTA and make the HUNT 000 so that it wont hunt to somewhere else. 000 means do not hunt to anywhere. LHK is the last hunt key.

 

[kmmcdanie]

Hi,

I had someone look at the main line 3477 (I am off site today) and it is listed as the MARP. If you print the DN,after the TN info is reads:

KEY 00 H MARP

It's possible that it is MCR and NOT SCR, maybe that is what is causing the line not to show busy on the other two phones?

So I hate to be greedy but can you give me an example of what I need to change so that if 3477 is answered from any of the 3 phones it will rollover to an extension that any of the 3 phones can pick up even if they are the original phone that answered the call?

Because as it stands, if someone picks up 3477 and another call comes in on that line - it rings on the other 2 phones on the key programmed with 3477, if the person is alone they cannot pick up the second call because it is ringing on the other 2 phones and not thier own.

If it helps for example sake, the front desk's other extension is 3472.

Thank you so much for your time!!
Kathleen

 

[Nortellian]

I would stick with mcr and just add as many appearances as you want to each phone. on the first phone have keys 0 and 1 mcr xxxx. This way the first phone can pick up xxxx and handle two calls or as many appearances as you place. Remember if it is scr in order to change to mcr you must out all appearances of that extension as a scr before you can program as mcr.

 

[kmmcdanie]

Thank you that makes perfect sense. I will try the changes when I get in on Monday.

I really appreciate your time and help!!

Kathleen