Multi Level Auto Attendant / ACD 1

[Cabarrus]

Mitel 3300 MXe - Release MCD 4.0 SP1

I had a telco rep assist me with our companies’ first implementation of ACD with 10 agents. We have extension 1034 setup as a menu node with Menu options 1 & 2 pointing to Mailbox # 1 & 2 with extension 5101 and 5102 as transfer only mailboxes with 5101 being an English Path Directory Number and 5102 being a Spanish directory number. The issue is that we used mailbox #1 and #2 so if someone is in the auto attendant and presses either 1 or 2 they get forwarded to English or Spanish line of the MLAA. My question is do we need Transfer only boxes, or can Menu option 1 or 2 point directly to the Path Directory Number?

MB # - Extension Number
1034 - 1034 (Menu Node)

1 - 5101 (Transfer Only)
2 - 5102 (Transfer Only)

Thanks!

 

[kwbMitel]

Don't use single digit mailboxes unless you want them accessable from the Main AA.

Create Transfer only Mailboxes 5101 and 5102 and designate these mailboxes as the #1 and #2 options from the Menu Node.

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What's most important is that you realise ... There is no spoon.

 

[danramirez]

Do you guys have any sort of documentation for ACD and MLAA on the 3300??


Regards,

Daniel

 

[Supernova99]

The built in help file is quite useful for both applications

Share what you know - Learn what you don't

 

[Cabarrus]

kwbmitel, thanks for the quick response. I made the change and all is well. I am curious why transfer always mailboxes have to be present before path directory numbers?

thanks

 

[kwbMitel]

you can only input mailboxes as the dial option in MLAA mailboxes. To transfer a call ANYWHERE using a MLAA you must have an assoc MB.

**********************************************
What's most important is that you realise ... There is no spoon.