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MTE and Global Queue display

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glarkin

glarkin

IS-IT--Management
Feb 26, 2002
175
US
I'm running MTE 9.22 and had a question about the Global Queue display screen. What is the difference between Calls Waiting Direct and Calls Waiting Virtual? Thanks,

Greg
 
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Calls waiting direct is a call that was placed directly into the queue by dialing the queue number. Virtual calls are calls that are queued by ACD routing products such as CCR (Customer Controlled Routing), Symposium, Davox, etc.
 
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