MST for transfers within PBX 1

[remchuk]

CM 3.1.5
s8720's

Have a user with many bridged stations that complains of transferring the wrong appearance. I have spent hours watching this person use the phone correctly. After I leave, I get a complaint call again.

I know the user is doing it wrong when call volume gets high, but I want to prove it with an MST. List trace is not practical.

I have used MST for D-chan's, but for plain old station tracing I don't know which switches on the 'Call Trace Filter Data' screen to turn on. I do know how to get the UID for the station I'm looking at.

So, what options do I turn on in MST to prove that Sally is at fault for transferring her kids principle into the Governors conference call?

Thanks

 

[AvayaTier3]

Call trace with a UID is not the correct type of MST data you need.
Try CCMS and use the port location for the DCP phone that is being used.
This will provide lamp status and button pushes by the station user.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[remchuk]

I changed on page 1 of MST:
CCMS to Yes
Call Trace to No

Changed page 4 of MST:
subsystem is callproc
Added my port and left the rest of this page default

Defaulted page 7 of MST, the Call Trace Filter Data, so I'm not tracing anything there.

I just made a test of answering a call on a bridged appr and then transferring that call to another station to emulate the complaint. Here is a copy/paste of that call (the phone type is a 6416D+M):
01/31/13
1 11:35:10.336 39 05006336 <-- VDT_UPD vdt ringer change <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223:ringer change: DID/attendant ring
6C0223::load displayesc[nul;nulHesc[stxKd=_

2 11:35:10.336 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load display_____________

3 11:35:10.336 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load display_____________

4 11:35:10.336 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load displayesc[nul;etxH_973-89
6C0223::load display6-2528

5 11:35:10.336 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load displayesc[nul;dc1H__to_54

6 11:35:10.337 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load display991_MASON_SWI
6C0223::load display___

7 11:35:10.337 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::terminal:lamp update: flash: button=0t10
6C0223: green lamp
6C0223:terminal:lamp update: dark: button=0t7: red lamp
6C0223:terminal:lamp update: steady: button=0t10: red lamp

8 11:35:13.852 38 05006316 ==> LIN_ULM line circuit switch hook <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:6C0223:switch hook: state change: off-hook

9 11:35:13.852 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::terminal:TT admin: no info on S
6C0223:ringer change: off

10 11:35:13.853 39 05006316 <-- NET_UPD talk <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:NET_UPD:6C0223:talk: enable - bus A:time slot= 0t124
6C0223:don't listen
6C0223:listen: voice - bus A:time slot= 0t120:loss=: 0t6: dB

11 11:35:13.853 39 05006336 <-- VDT_UPD vdt ringer change <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223:ringer change: off
6C0223::terminal:lamp update: steady: button=0t10: green lamp

12 11:35:16.292 38 05006316 ==> LIN_ULM line circuit button change <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:6C0223:button change: terminal (type 1):button number =0t4

13 11:35:16.292 39 05006316 <-- NET_UPD disconnect <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:NET_UPD:6C0223: disconnect

14 11:35:16.292 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load displayesc[nul;nulHesc[stxK
6C0223::terminal:lamp update: flutter: button=0t10: green lamp
6C0223:terminal:lamp update: dark: button=0t10: red lamp

15 11:35:16.293 39 05006316 <-- NET_UPD talk <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:NET_UPD:6C0223:talk: enable - bus A:time slot= 0t98
6C0223:don't listen

16 11:35:16.293 39 05006316 <-- NET_UPD listen <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:NET_UPD:6C0223:listen: voice - bus A:time slot= 0t254
6C0223:don't listen

17 11:35:16.293 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223:: display module:control: control: timer off
6C0223::load displayesc[nul;nulHesc[stxKe=
6C0223::terminal:lamp update: steady: button=0t11: green lamp
6C0223:terminal:lamp update: steady: button=0t11: red lamp

18 11:35:16.294 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load displayesc[nul;nulHesc[stxKe=
6C0223:: display module:control: mode: normal

19 11:35:16.294 39 05006316 <-- NET_UPD listen <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:NET_UPD:6C0223:listen: voice - bus B:time slot= 0t13:loss=
6C0223: 0t0: dB

20 11:35:17.172 39 05006316 <-- NET_UPD listen <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:NET_UPD:6C0223:listen: voice - bus A:time slot= 0t254
6C0223:don't listen

21 11:35:18.273 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223:: display module:control: mode: inspect

22 11:35:18.275 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load displayesc[nul;nulHesc[stxKe=5

23 11:35:18.275 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load display6274_DESK_SWI

24 11:35:18.275 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load displayTCHROOM______

25 11:35:18.275 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load displayesc[nul;gsH_56274_
6C0223::load display__

26 11:35:18.275 39 05006316 <-- NET_UPD listen <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:NET_UPD:6C0223:listen: voice - bus B:time slot= 0t236:loss=
6C0223: 0t0: dB

27 11:35:20.691 38 05006316 ==> LIN_ULM line circuit button change <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:6C0223:button change: terminal (type 1):button number =0t4

28 11:35:20.692 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::terminal:lamp update: dark: button=0t10
6C0223: green lamp

29 11:35:20.694 39 05006316 <-- NET_UPD disconnect <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:NET_UPD:6C0223: disconnect

30 11:35:20.694 39 05006336 <-- VDT_UPD vdt auxiliary control <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223:aux ctrl: disconnect
6C0223::load displayesc[nul;nulHesc[stxK
6C0223::terminal:lamp update: dark: button=0t11: green lamp
6C0223:terminal:lamp update: dark: button=0t11: red lamp

31 11:35:20.696 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load displayesc[nul;nulHesc[stxKTra

32 11:35:20.696 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load displaynsfer_Complet
6C0223::load displayed.

33 11:35:21.812 38 05006316 ==> LIN_ULM line circuit switch hook <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:6C0223:switch hook: state change: on-hook

34 11:35:21.812 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::terminal:TT admin: info on S
6C0223::terminal:lamp update: steady: button=0t7: red lamp

35 11:35:22.711 39 05006336 <-- VDT_UPD vdt transparent downlink <<!
Carrier Type: Port Carrier: Cabinet Number: 4
6C02:VDT_UPD:6C0223::load displayesc[nul;nulHesc[stxK

36 11:35:31.309 71 ^^^^^^^^^^^^^^^^^^^^^^^^manual_disable^^^^^ GAP.00001

Am I missing some other settings in MST, or am I just expecting too much to be translated into regular english?