I have recently started receiving errors when I restart my PC (TrayApp.msi is not found) and the PC continuously attempts to find/install the software.
I have found that this is due to HP Image Zone trying to start. It has been 6 months since I installed my printer and I have never had any problem with it before.
I found an HP link for the issue that says I should uninstall then re-install the image zone ( However, when I look in add/remove programs, there is a crud load of software packages that look like they are for HP image/print/docs, but nothing that is called HP Image Zone so it is unclear what to uninstall.
I found another utility on the HP web pages that will remove the Image Zone (and all my printer drivers too?), but it says it only works for version 4.2. A bunch of my HP stuff in add/remove says 5.3 (but I am not sure that is what I should be looking at).
When I try to pull the msi files off my install disc, or try to use my install disc, I get messages saying my current installation is more current. Then everything exits so that I can not proceed.
Questions:
- What exactly should I un-install before re-installing the printer software? How do I uninstall HP Image Zone?
- Any guess why this is happening (will I still see the issue after the re-install?). This is a home business PC with virus protection (no issues detected), so there is less chance of undesired junk being on the machine.
PC is an a1310n running XP media center
Printer is an HP1315 PSC all-in-one
Thank you for any help
I have found that this is due to HP Image Zone trying to start. It has been 6 months since I installed my printer and I have never had any problem with it before.
I found an HP link for the issue that says I should uninstall then re-install the image zone ( However, when I look in add/remove programs, there is a crud load of software packages that look like they are for HP image/print/docs, but nothing that is called HP Image Zone so it is unclear what to uninstall.
I found another utility on the HP web pages that will remove the Image Zone (and all my printer drivers too?), but it says it only works for version 4.2. A bunch of my HP stuff in add/remove says 5.3 (but I am not sure that is what I should be looking at).
When I try to pull the msi files off my install disc, or try to use my install disc, I get messages saying my current installation is more current. Then everything exits so that I can not proceed.
Questions:
- What exactly should I un-install before re-installing the printer software? How do I uninstall HP Image Zone?
- Any guess why this is happening (will I still see the issue after the re-install?). This is a home business PC with virus protection (no issues detected), so there is less chance of undesired junk being on the machine.
PC is an a1310n running XP media center
Printer is an HP1315 PSC all-in-one
Thank you for any help
