MSC Error on BCM 2

[dkoby]

I have the problem when doing a remote login on a BCM 3.6:
I can log in remotely but when clicking in "Telephony Services" getting "Telephony Programming is not available. A connection to the MSC card has not been established. Please try again later". What does this mean and how do I fix it?

 

[option11newby]

Go into Maintenance Section, on the left hand side, select Maintenance Tools, and when that loads select Reset Unified Manager.

If that fails, the system may require a reboot.

Do others agree?

 

[acewarlock]

Is the Vmail working??

 

[SupportDude]

You need to install the NRU patch.
When this happens go to Diagnostics>Service Manager.
Locate VoiceManagementSubSystem.
Stop and start the service.
You should now be able to access Telephony Services.

HTH!
SD

 

[Ckitsch]

For the record, I just ran in to the same issue receiving this message upon connecting to Telephony Services on a BCM 3.5:

Telephony Programming is not available. A connection to the msc has not been established

Setting aside the patch issue, SupportDude's advice of restarting the VoiceManagementSybsystem worked well without needing a reboot. Thanks.