colinrharris
Technical User
I have installed MS Personal Folders Backup add-in on a client’s desktop computer running Windows 7 Pro and Office 2010. However, after an apparently successful installation (in that there were no error messages), it doesn't appear as an add-in in Outlook. In fact, Outlook doesn't have an add-ins tab and it doesn't appear in Options > add-ins. The Add-ins tab is checked, so it looks as though Outlook has not created the menu entry in Add-ins and as Outlook is not aware of any Add-ins, it does not display the tab.
I found the following article: and ran the FixIt, but this has not resolved the problem.
I have turned UAC off on the affected computer. I logged on as Domain Administrator and uninstalled MS Personal Folders Backup. I re-booted, logged on again as Domain Administrator and re-installed it. The registry key that needs to be changed according to was there and I made the modification indicated. The program appeared in Programs & Features and it also appeared in Outlook under the "Add-ins" tab.
I then logged on as the user and the registry entry was not present (so I could not make the change) and the Add-ins tab was not present.
So it appears to have a problem with the user.
Any assistance with this would be appreciated.
I found the following article: and ran the FixIt, but this has not resolved the problem.
I have turned UAC off on the affected computer. I logged on as Domain Administrator and uninstalled MS Personal Folders Backup. I re-booted, logged on again as Domain Administrator and re-installed it. The registry key that needs to be changed according to was there and I made the modification indicated. The program appeared in Programs & Features and it also appeared in Outlook under the "Add-ins" tab.
I then logged on as the user and the registry entry was not present (so I could not make the change) and the Add-ins tab was not present.
So it appears to have a problem with the user.
Any assistance with this would be appreciated.
