MS CRM Dynamics 3.0 & PBX CTI

[telering]

Dear All.

We have a PBX that can provide CTL links to many application, we need to use the CTL link to MS CRM for our customer care department, when call comes in MS CRM will pop up the screen of the caller using the CLI & CTL link of PBX.

Pls advice we need inbetween any middleware to do the screen popups or just CTL link from PBX

Thanks In advance

 

[jodonnell]

There are many solutions in the market that can provide screen popups when a call comes in. Some solutions are from the PBX vendors such as Avaya, Altigen and others. In addiiton many ISV's have built solutions that are PBX agnostic. One example would be geneyss labs

If your feeling adventurous you could even try to write the solution yourself using C# or VB.NET



John O'Donnell
Microsoft Dynamics ISV Architect Evangelist
Microsoft Corporation
Blog:

http://blogs.msdn.com/usisvde