Moving Voicemail Messages from a backup to a live system

[mitelmania]

Hi all,

Does anyone know if it is possible to move 3300 Embedded VM messages from a backup file into a live working system ? The scenario is a failed hard drive, the system has been rebuilt from an older backup file but have subsequently managed to get a backup out of the failed hard drive. Rather than do another data restore have tried FTPing the messages using Filezilla into the appropriate mailbox hoping that the users would then be able to listen to them directly from the mailbox. Looking at the folder vmail/d/vm/grp/xxxx I can the messages and they appear to look exactly the same as existing ones in other mailboxes but they do not show up when looking in the users mailbox or if you access it via the handset ? I know we can convert them using vox converter and send them that way but was hoping this way would be easier. I have rebooted a test controller but still do not appear although they are there according to Filezilla. System is 3300 MX running 9.0.3.15.

Any advice much appreciated.

 

[LoopyLou]

my guess is that although the messages are there the MCD doesn't have them indexed so they don't appear in the mailbxo. Don't know how you would get them indexed. Rebooting would have stopped and restarted the VM application but I guess that's not enough.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[boycey9]

Maybe you could use the manual back up procedure as below


Procedure Summary
A. To back up voicemail message in vmail/backup manually
B. Ftp voicemail backup message from vmail/backup
C. Ftp voicemail backup message to vmail/restore
D. Restore voicemail message in vmail/restore


Step A: To back up voicemail message in vmail/backup manually

Step A1: Connect one of your PC com port to RTC shell (Maintenance port of 3300, 9600,8N1)
All commands list in Step A. below are issued from RTC shell.

Step A2: Type: lkup "mui_perform_backup"

System should respond as follows:
mui_perform_backup_restore 0x015d5418 text

Identify this hex number and save for the use in Step A3: (in this example, 0x015d5418)
Note: This hex number is load-dependent and will be different between software loads.

Step A3: To create a backup folder within vmail and then backup all voicemail in vmail/backup folder

Type: cd “/vmail”
Type: mkdir “backup”
Type: 0x015d5418(0,2,”/vmail/backup”) 0x015d5418 is JUST an example
Use the hex number observed in Step A2.

System should respond as follows:

Starting backup processing...

Backup in progress...

Backup complete.
Backup processing complete
value = 0 = 0x0

Note: This may take a few while to observe “Backup complete” message depending on the size of voicemail messages.


Step B: Ftp out all of voicemail files from /vmail/backup into your PC

The following commands are typed on the PC

Step B1: Open a DOS prompt and create backup directory (e.g. c:\vmback)
Step B2: On DOS prompt, type:
Cd c:\vmback --------this is an example and you can use your own directory

ftp <ip address of 3300 controller>
Then log in with ESM username and password when prompted
Cd /vmail/backup
Binary
Prompt
Mget *.*
bye


Note: It may take a while to transfer of all files.
Basically, you should see the similar files in your backup as follows:
The exact number of files varies from site to site but make sure that you have transferred all files from /vmail/backup.

This file content below is only for your reference.
0000MASTER.DAT
0000PARM.BIN
0a00voxdrv.cfg
0901pday.vox
0000CALENDAR.DAT
0000gadmin000.lst
0000gadmin001.lst
0000gadmin002.lst
0000gadmin003.lst
0000gadmin001.nam
0000gadmin002.nam
0000gadmin003.nam
0800gadmin000.vox
0000g3479050.lst
0000g3847999.lst
0000g4234999.lst
0000g2518999.lst
…..
0000g3862999.lst
0000g5117999.lst
0000g4641999.lst
0000g2190999.lst
0000g5110999.lst
0600.tar
0400.tar
0500.tar
0300.tar
0200.tar


Step C: Ftp in all voicemail files in /vmail/restore

Step C1: To create a restore folder within vmail
On RTC shell,
Type: cd "/vmail"
Type: mkdir "restore"


Step C2: From your backup PC, open a DOS prompt and go to backup directory defined in Step B1 (e.g. c:\vmback)

Step C3: Ftp in all voicemail files obtained in Step B2
On DOS prompt, type:
Cd c:\vmback --------this is an example and should be same in Step B2.

ftp <ip address of 3300 controller>
Then log in with ESM username and password when prompted
Cd /vmail/restore
Binary
Prompt
Mput *.*
bye
Note: It may take a while to transfer all files.

Step D: To restore all voicemail message from /vmail/restore

Step D1: Connect one of your PC com port to RTC shell (Maintenance port of 3300, 9600,8N1)
All commands list in Step E. below are issued from RTC shell.

Step D2: Type: lkup "mui_perform_backup"

System should respond as follows:
mui_perform_backup_restore 0x015d5418 text

Identify this hex number and save for the use in Step E3: (in this example, 0x015d5418)
Note: Typically, we should restore to the same software load. In this example, it should be the same hex number as in Step A2

Step D3 : To restore
Type: 0x015d5418(1,2,"/vmail/restore") ---->this is the hex from Step E2


Note: Please do not get alarmed when you notice that some files are being deleted during restore as follows:

deleting file grp/3038/V41400f86.0a9
deleting file grp/3038/V42160a5d.023
deleting directory grp/3642
deleting file grp/3642/V4250f586.001
deleting file grp/3642/V4264fd8b.04c
deleting directory grp/3086
...

Backup complete.
Backup processing complete
value = 0 = 0x0

The voicemail will stop and start on it's own when the backup /restore is done. For a successful backup and restore the VM will return value =0 =0x0 as above.