Moving Voicemail extenstions

[jjdad]

I know this is probably a dumb question, but you guys always seem to have a way around most things...

I have been hired to install a new 8.0 Partner system with a 5 slot rack, three 308E modules and a 6 port Partner Messaging module. I am in the process of doing all the programming and getting things setup before the actual install. I didn't sell this unit, just hired to install.

This system is replacing an old Merlin system.

Based on the manuals, configs, etc. the "extensions" used by the Voicemail system are 43 through 48. I have that set up and all is working fine.

The problem is this....

This customer already has folks that are using those extensions (44 through 47) and really don't want to move them because of all the exiting printed materal they have out there. (I have open extensions in these system I can move them to, the customer just doesn't want to do that)

My question is this, since the Partner dialing plan can go up to extension 57, is there a way to "force" the Voicemail ports to say extensions 50 through 55?

If this can't be done, I guess I am wondering why the system has a dialing plan that goes into the 50's if you can't actually use those extensions.

Thanks for any and all posts.

 

[Telecomboy]

They are used if you install an 012E vs. 308EC. Unfortunately, the Partner can't renumber extensions as you know. Is there another slot you could move the voicemail to that wouldn't interupt people?

 

[mforrence]

Sorry - but it just can't be done. Partner station numbering is not flexible. Partner can be populated with 12-port station cards, hence the numbers go into the 50s.
Mike

 

[jjdad]

No, I'm afraid not, their original extension nubmering started at 20 so I have all of 10-19 free in the new system, but of course that is the main processor slot.

I thought the Voicemail module could only go in slot 5?

 

[jjdad]

OK, I discoverd something...

I put the Voicemail Module in slot one which moved the voicemail "extensions" to 19 through 24.

All of the documention I have reviewed only shows the Voicemial module in slot 5.

So yes, the Voicemail module can be installed in the other slots.

This may solve my issue here.

Thanks again to all who posted.

 

[allisland]

The Partner dial plan from 10 to 57 is a carry over from the Partner II days with an expansion cabinet, where between the 2 cabinets you could have a total of 8- 206 cards.
Too bad when they did away with the Magix they didn't bring out an expansion cabinet for the ACS with a flexible dial plan.

 

[Telecomboy]

Yes, you can install the messaging in any slot (other than the processor slot) and then just program the extensions accordingly.

 

[SYQUEST]

Remember what I said about the Partner and the Magix in the other post, there are many features and flexibilities that are NOT available in the Partner system. You would do best by reading the Partner documents thoroughly, and reviewing this stuff with your client to make sure you don't have any other "gotchas". There are a lot of things in the Partner system that are fixed and not changeable compared to the Magix.

Essentially, going from the Magix to the Partner is a system downgrade! And I know you mentioned the reason in the other post.

....JIM....

 

[Dexman]

The Partner ACS is aimed at small businesses.

Once a company approaches the limits of the system, Avaya hopes the user upgrades to the IP Office platform because many mid-sized and larger outfits are flocking to IP based communication primarily to "save money".

Supposedly Avaya is creating hardware that will allow current Partner ACS users to keep their phone sets when they upgrade to the IP Office.

If it ain't broke, I haven't fixed it yet.

 

[jjdad]

I had not heard about the IP office and Partner phone connection. That could be a good thing. I like both systems.

Reviewing the situation, the sales folks should have looked closer all the ways the customer was using their present system, but at the same time, the customer heavily stressed LOW COST. So the sales groups tried to make the customer happy cost wise, not realizing the feature losses. Thus the Partner recommendation over the IP Office.

Since these extension issues have arisen, and also the non-ability to call in and redirect their calls remotely, the customer is now seriously considering an IP Office system over the Partner. That was my suggestion from day one.

Hopefully in a couple days we will know their decision.

Thanks again to all who posted, the users on this site are great!

 

[Dexman]

The sad part of all of this is that the customer will end up spending more money for a fork-lift upgrade (Partner to IP Office) than if they went directly from the Magix to the IP Office.

If it ain't broke, I haven't fixed it yet.

 

[jjdad]

Well actually, the customer didn't have to pay for the Partner system, they let them return for full credit toward the IP Office. So it looks like everyone wins.

Thanks again.