Moving from Megacom800 to Readyline

[SmallFish1]

I have an Avaya Legend system that currently uses Megacom 800 service. I am an 800# newbie so I'm not sure why I need a dedicated T1 but I believe I have one. Does each 800 call take 2 trunks?

For a variety of reasons, I am moving to Readyline so that I can eliminate the dedicated T1 right? But I am going to keep the circuit but convert it to PRI so that I can have 23 more talk paths.

Do I have to re-program my phone system to route the calls differently? How much work is involved to do this conversion?

 

[wellco9530]

If you currently have Megacom 800 you are using T1 service..you could have anywhere from 1 to 24 channels of service...each call only takes (1) trunk. If you are changing to Readyline and converting your existing T1 circuit to PRI you will have quite a bit of programming to do...converting to PRI...setting up the D channel and 23 B channels...If you are not familuar with programming on your Legend I would recommend getting ahold of a tech to do this work for you...it can be a little overwhelming first time.....

Good Luck

...bob...