Mouse won’t work

[LilBob]

I have a Dell Dimension 2400 desktop running XP Home SP3 that a client gave me to check out. PC would not boot & I quickly determined the power supply was gone. I had an old 200 watt power supply that worked & installed it to see if there were any additional problems. Not surprisingly, there was 1 problem. The mouse wouldn’t work. I tried 2 track balls & 2 optical to no avail (tried all USB ports). I called to my client & was told that her mouse stopped working too before it stopped booting up. She also mentioned when asked for more info that she booted in something other than normal mode but she wasn’t sure what. BIOS setup displays mouse on & optical mouse shows power going to it. Booting in Safe mode is same. Also tried booting in ‘last good configuration’ but got same results, no mouse movement.
Any ideas would be appreciated.
Thanks, LilBob

 

[LilBob]

Found the problem!

 

[LilBob]

Oooops! Problem still unresolved. I may try pulling the battery on the mobo but don't think that will work. Any suggestions?
LilBob

 

[wahnula]

Dumb answer, but make sure the mouse is present at bootup, so Windows can "find" it...

Tony

Users helping Users...

 

[LilBob]

Mouse is there sitting in front of monitor, even pointed to it. I tried Norton Recovery disc & that got the mouse working until this error message appeared:

SreLoadDriver.exe Application Error.
The application failed to initialize properly (0xc0000142).

Googling it found nothing. Hate to do a repair install as that means reloading all SP updates. Easy but time consuming. Any other ideas?

LilBob

 

[LilBob]

Update. I added 1 more stick of RAM (also 256MB). Booting up with Norton's recovery disc enabled mouse. I scanned for viruses 1st (nothing found). I ran chkdsk and set it to auto fix file system errors & find & correct bad sectors. After chkdsk was complete, I got the following message:

'Failed to transfer logged messages to the event log with status 50'.

Mouse works (cursor moves) but after I exit from Norton & reboot, mouse stops reacting. Any help would be greatly appreciated.

LilBob

 

[BadBigBen]

under services, make sure that the HID INPUT SERVICE is set to AUTOMATIC...

in the BIOS look for a setting that is called something like USB LEGACY MODE set it to AUTO, or play with the different settings (enabled and disabled)...



Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."